Senior Business Analyst – UAT & Implementation | PennDOT

Willan Technologies; Harrisburg (Dauphin County); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Willan Technologies is seeking a Senior Business Analyst to support PennDOT-driven technology initiatives, focusing on requirements analysis, UAT, and implementation support for Driver and Vehicle Services (DVS) applications. The role involves coordinating with business stakeholders, development teams, and vendors to ensure successful testing, deployment, and ongoing enhancements.

The ideal candidate brings government or public-sector experience and strong analytical, documentation, and

Qualifications

• 5+ years of professional Business Analysis experience.
• Proven ability to independently manage business analysis responsibilities with minimal supervision.
• Demonstrated experience mentoring or guiding others in business analysis activities.
• Strong understanding of business analysis methodologies, industry standards, and best practices.
• Experience gathering and documenting business and functional requirements.
• Hands-on experience developing and executing UAT test cases, scripts, and test plans.
• Experience supporting system implementations, releases, and production environments.
• Strong analytical, troubleshooting, documentation, and communication skills.
• Ability to collaborate effectively with technical and nontechnical stakeholders.

Responsibilities

• Lead requirements gathering, analysis, prioritization, validation, and documentation.
• Facilitate stakeholder meetings, interviews, and business process discussions.
• Develop business requirements, functional specifications, and process improvement recommendations.
• Analyze federal and state requirements to identify business and system needs.
• Serve as a liaison between business stakeholders, development teams, and external vendors.
• Support application enhancements, upgrades, and issue resolution.
• Develop and maintain test management plans, test cases, and UAT scripts.
• Coordinate and execute testing activities for iterative DVS application releases.
• Identify, document, track, and communicate defects and system issues.
• Troubleshoot application errors and validate corrective actions.
• Document test results, including screenshots, supporting evidence, and outcome reports.
• Coordinate accessibility testing and ensure alignment with applicable accessibility standards.
• Support system deployments, release readiness, and Go-Live activities.
• Document implementation outcomes, lessons learned, and recommendations.
• Assist with production support for Driver Licensing applications.
• Track project documentation changes and maintain accurate records.
• Communicate implementation schedules, risks, and issues to stakeholders.
• Prepare meeting agendas, minutes, status reports, and project documentation.
• Communicate testing progress, system defects, and implementation updates to management.
• Collaborate with project managers, business teams, and vendors to resolve issues efficiently.
• Provide guidance and mentorship to other team members.

Skills

Business Analysis

Stakeholder management

UAT testing

Requirements gathering

Process improvement

Documentation

Testing coordination

Mentoring

Communication

Problem solving

Job description

Senior Business Analyst - UAT & Implementation

Location: Harrisburg, PA (Hybrid)

Client: Pennsylvania Department of Transportation (PennDOT)

Employment Type: Contract

Contract Duration: Through June 30, 2027 (Potential Extension)

About the Opportunity

Willan Technologies is seeking an experienced Senior Business Analyst to support a critical technology initiative with the Pennsylvania Department of Transportation (PennDOT).

The ideal candidate will bring strong expertise in business requirements analysis, User Acceptance Testing (UAT), process improvement, stakeholder management, and system implementation support.

This role involves working closely with business stakeholders, development teams, and vendors to ensure successful testing, deployment, and ongoing enhancement of Driver and Vehicle Services (DVS) applications.

Work Arrangement

• First Month: 100% onsite in Harrisburg, PA.

• After First Month: Hybrid schedule — 3 days onsite and 2 days remote weekly.

• Office Location: Keystone Building, Harrisburg, PA.

• Local candidates in Harrisburg and surrounding areas are strongly preferred.

Key Responsibilities

Business Analysis & Requirements Management

• Lead requirements gathering, analysis, prioritization, validation, and documentation.

• Facilitate stakeholder meetings, interviews, and business process discussions.

• Develop business requirements, functional specifications, and process improvement recommendations.

• Analyze federal and state requirements to identify business and system needs.

• Serve as a liaison between business stakeholders, development teams, and external vendors.

• Support application enhancements, upgrades, and issue resolution.

User Acceptance Testing (UAT) & Quality Assurance

• Develop and maintain test management plans, test cases, and UAT scripts.

• Coordinate and execute testing activities for iterative DVS application releases.

• Identify, document, track, and communicate defects and system issues.

• Troubleshoot application errors and validate corrective actions.

• Document test results, including screenshots, supporting evidence, and outcome reports.

• Coordinate accessibility testing and ensure alignment with applicable accessibility standards.

Implementation & Production Support

• Support system deployments, release readiness, and Go-Live activities.

• Document implementation outcomes, lessons learned, and recommendations.

• Assist with production support for Driver Licensing applications.

• Track project documentation changes and maintain accurate records.

• Communicate implementation schedules, risks, and issues to stakeholders.

Stakeholder Communication & Reporting

• Prepare meeting agendas, minutes, status reports, and project documentation.

• Communicate testing progress, system defects, and implementation updates to management.

• Collaborate with project managers, business teams, and vendors to resolve issues efficiently.

• Provide guidance and mentorship to other team members.

Required Qualifications

• 5+ years of professional Business Analysis experience.

• Proven ability to independently manage business analysis responsibilities with minimal supervision.

• Demonstrated experience mentoring or guiding others in business analysis activities.

• Strong understanding of business analysis methodologies, industry standards, and best practices.

• Experience gathering and documenting business and functional requirements.

• Hands-on experience developing and executing UAT test cases, scripts, and test plans.

• Experience supporting system implementations, releases, and production environments.

• Strong analytical, troubleshooting, documentation, and communication skills.

• Ability to collaborate effectively with technical and nontechnical stakeholders.

Highly Relevant Experience

The following experience will be particularly valuable:

• Business analysis experience within government or public-sector environments.

• Experience with transportation, driver licensing, or motor vehicle systems.

• Knowledge of federal and state regulatory requirements.

• Experience with application modernization, enhancement, and maintenance projects.

• Familiarity with digital accessibility standards and accessibility conformance testing.

• Experience preparing testing outcome reports and implementation documentation.