Senior TSaaS Performance & Quality Lead

VITRONIC Machine Vision; Maryland; On-site; USD 120,000 - 170,000; Full time

Job summary

VITRONIC Machine Vision is seeking a Senior TSaaS Performance & Quality Engineer to own operational quality, performance, and optimization for Traffic Safety as a Service programs after deployment.

You’ll act as the operational intelligence lead, using observability, analytics, AI-assisted insights, and engineering expertise to identify trends, investigate root causes, and drive continuous improvement across the enforcement lifecycle.

Qualifications

• Degree in Engineering, Information Technology, Operations, Quality Management, or equivalent practical experience.
• Minimum 3 years' Experience in technical operations, service assurance, quality management, service performance management, field operations, managed services, or production support.
• Ability to analyze operational data and turn findings into practical corrective actions.
• Experience with monitoring tools, dashboards, ticket data, service reports, incident records, operational KPIs, or production metrics.
• Understanding of service availability, operational risk, customer impact, escalation paths, and production readiness.
• Strong ability to work across multiple technical teams while keeping ownership clear.
• Strong written communication skills and ability to summarize technical issues in clear operational language.

Responsibilities

• Monitor the health and performance of production TSaaS environments using existing dashboards and observability platforms.
• Identify anomalies, emerging trends, and operational risks before they impact customers.
• Leverage AI and analytics to enhance trend detection, predictive insights, and operational decision making.
• Lead root cause investigations and coordinate technical resources to resolve identified issues.
• Assign work to the appropriate operational teams while tracking issues through resolution.
• Evaluate camera image quality, capture rates, detection performance, SLA compliance, and revenue protection metrics.
• Recommend system, workflow, camera configuration, and product improvements based on operational data.
• Support customer meetings, executive business reviews, operational audits, and continuous improvement initiatives.

Skills

Observability

Data analysis

Root cause analysis

Cross-team collaboration

AI-assisted analytics

Dashboarding

Monitoring tools

Operational KPIs

Communication

Education

Engineering or IT or Operations or Quality Management degree

Tools

Grafana

SQL

CMON

Job description

VITRONIC Machine Vision is seeking a Senior TSaaS Performance & Quality Engineer to own operational quality, performance, and optimization for Traffic Safety as a Service programs after deployment.

You’ll act as the operational intelligence lead, using observability, analytics, AI-assisted insights, and engineering expertise to identify trends, investigate root causes, and drive continuous improvement across the enforcement lifecycle.