Senior Treasury Operations Leader

Hancock Whitney Corp.; Montgomery (AL); On-site; USD 90,000 - 130,000; Full time

Job summary

Hancock Whitney Corp. in Montgomery, AL, seeks an experienced Treasury Services Operations leader to oversee Team Leads and supervise staff, ensuring effective workforce planning, performance management, and risk controls.

The role partners with product, IT, risk, sales and compliance to support growth and regulatory adherence. The successful candidate will drive continuous improvement, oversee training and staff development, and ensure audit readiness while maintaining service levels across

Qualifications

• Bachelor's degree or equivalent in Business, Finance or related field preferred or equivalent experience.
• 6+ years in Treasury Services, cash management, or banking operations.
• Minimum 2-3 years of people leadership experience, including supervision of team leads or senior staff.
• Strong understanding of Treasury Services products, systems, workflows, and risk controls.
• Proven ability to manage performance, staffing, and cross-functional initiatives.

Responsibilities

• Supervise Treasury Services Operations Team Leads and provide guidance on daily operations, escalations, and staff management.
• Own staffing models, scheduling, and capacity planning to ensure service levels and operational coverage.
• Ensure consistent application of policies, procedures, and controls across all Treasury Services Operations teams.
• Oversee resolution of high-risk, high-impact operational and client issues with root-cause analysis and corrective actions.
• Lead performance management activities, including goal setting, coaching, evaluations, and corrective action when necessary.
• Monitor operational metrics, quality results, exceptions, and trends; drive continuous improvement initiatives.
• Partner with Product, Sales, IT, Risk, and Compliance on system changes, new product rollouts, and regulatory initiatives.
• Ensure audit readiness by maintaining documentation, addressing findings, and supporting regulatory exams.
• Approve and oversee training strategies, onboarding plans, and skill development programs for operations staff.
• Escalate significant risks, resource constraints, or client-impacting issues to management with recommendations.

Skills

Leadership

Treasury ops

Stakeholder comms

Regulatory awareness

Education

Bachelor's degree in Business/Finance

Job description

Hancock Whitney Corp. in Montgomery, AL, seeks an experienced Treasury Services Operations leader to oversee Team Leads and supervise staff, ensuring effective workforce planning, performance management, and risk controls.

The role partners with product, IT, risk, sales and compliance to support growth and regulatory adherence. The successful candidate will drive continuous improvement, oversee training and staff development, and ensure audit readiness while maintaining service levels across