Supervisor, Treasury Service Client Support Associate

Hancock Whitney Corp.; Montgomery (AL); On-site; USD 90,000 - 130,000; Full time

Job summary

Hancock Whitney Corp. in Montgomery, AL, seeks an experienced Treasury Services Operations leader to oversee Team Leads and supervise staff, ensuring effective workforce planning, performance management, and risk controls.

The role partners with product, IT, risk, sales and compliance to support growth and regulatory adherence. The successful candidate will drive continuous improvement, oversee training and staff development, and ensure audit readiness while maintaining service levels across

Qualifications

• Bachelor's degree or equivalent in Business, Finance or related field preferred or equivalent experience.
• 6+ years in Treasury Services, cash management, or banking operations.
• Minimum 2-3 years of people leadership experience, including supervision of team leads or senior staff.
• Strong understanding of Treasury Services products, systems, workflows, and risk controls.
• Proven ability to manage performance, staffing, and cross-functional initiatives.

Responsibilities

• Supervise Treasury Services Operations Team Leads and provide guidance on daily operations, escalations, and staff management.
• Own staffing models, scheduling, and capacity planning to ensure service levels and operational coverage.
• Ensure consistent application of policies, procedures, and controls across all Treasury Services Operations teams.
• Oversee resolution of high-risk, high-impact operational and client issues with root-cause analysis and corrective actions.
• Lead performance management activities, including goal setting, coaching, evaluations, and corrective action when necessary.
• Monitor operational metrics, quality results, exceptions, and trends; drive continuous improvement initiatives.
• Partner with Product, Sales, IT, Risk, and Compliance on system changes, new product rollouts, and regulatory initiatives.
• Ensure audit readiness by maintaining documentation, addressing findings, and supporting regulatory exams.
• Approve and oversee training strategies, onboarding plans, and skill development programs for operations staff.
• Escalate significant risks, resource constraints, or client-impacting issues to management with recommendations.

Skills

Leadership

Treasury ops

Stakeholder comms

Regulatory awareness

Education

Bachelor's degree in Business/Finance

Job description

JOB FUNCTION / SUMMARY:

Oversees Treasury Services Operations teams through direct management of Team Leads and indirect supervision of associates. Responsible for workforce planning, performance management, operational risk oversight, and service delivery consistency. Partners with senior leaders, product, IT, risk, and sales teams to ensure Treasury Services Operations support business growth, client satisfaction, and regulatory compliance.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Supervise Treasury Services Operations Team Leads and provide guidance on daily operations, escalations, and staff management.
• Own staffing models, scheduling, and capacity planning to ensure service levels and operational coverage.
• Ensure consistent application of policies, procedures, and controls across all Treasury Services Operations teams.
• Oversee resolution of high-risk, high-impact operational and client issues; ensure root-cause analysis and corrective actions are completed.
• Lead performance management activities, including goal setting, coaching, evaluations, and corrective action when necessary.
• Monitor operational metrics, quality results, exceptions, and trends; drive continuous improvement initiatives.
• Partner with Product, Sales, IT, Risk, and Compliance on system changes, new product rollouts, and regulatory initiatives.
• Ensure audit readiness by maintaining documentation, addressing findings, and supporting regulatory exams.
• Approve and oversee training strategies, onboarding plans, and skill development programs for operations staff.
• Escalate significant risks, resource constraints, or client-impacting issues to management with recommendations.

MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE:

• Bachelor's degree in Business, Finance, or related field preferred; equivalent experience considered.
• 6+ years of Treasury Services, cash management, or banking operations experience.
• Minimum 2-3 years of people leadership experience, including supervision of team leads or senior staff.
• Strong understanding of Treasury Services products, systems, operational workflows, and risk controls.
• Proven ability to manage performance, staffing, and cross-functional initiatives.
• Strong communication, decision-making, and change management skills.
• Working knowledge of regulatory requirements, operational risk, and internal controls, including BSA/AML.

ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS:

• Ability to travel if required to perform the essential job functions.
• Ability to work under stress and meet deadlines.
• Ability to operate related equipment to perform the essential job functions.
• Ability to read and interpret a document if required to perform the essential job functions.
• Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an 'undue hardship' then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.

When you choose a career with Hancock Whitney (Nasdaq: HWC), we pledge a heartfelt promise: You can grow. You have a voice. You are important. You also share in a rich regional heritage and embrace core values - timeless ideals vital to our culture since the 1800s that inspire how we serve clients, communities, and each other: Honor & Integrity, Strength & Stability, Commitment to Service, Teamwork, and Personal Responsibility. A fast-growing organization consistently rated among America's strongest, safest financial services institutions, our company is based in Gulfport, Mississippi. Our bank and subsidiaries provide contemporary, comprehensive consumer, commercial, and wealth financial products and services at regional headquarters and 200-plus financial centers across a vibrant Southeast corridor including Alabama, Florida, Louisiana, Mississippi, Tennessee, and Texas. Each day, our nearly 4,000 associates carry on a mission to help people achieve their financial goals and dreams. We come to work to create opportunities for the people we serve in the communities we call home. Together, we continue building a company solidly focused on being better, going beyond, and doing more to secure success for the people and businesses depending on us. Let our legacy lead to your future.