Senior Transportation/Logistics Supervisor

Stericycle Inc; Concord (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

Join a forward-thinking company dedicated to protecting health and well-being through sustainable solutions. As a Senior Transportation Supervisor, you'll lead a dynamic team, ensuring efficient operations and exceptional customer service. Your role will involve overseeing transportation logistics, managing inventory, and developing staff while adhering to compliance standards. This position offers a unique opportunity to make a meaningful impact in a growing organization that values diversity and fosters a culture of belonging. If you're ready to take on new challenges and drive company growth, this is the perfect opportunity for you.

Benefits

Health Care

Flexible Spending Accounts

Life Insurance

Employee Assistance

Tuition Reimbursement

Paid Time Off

401(k)

Stock Purchase Plans

Daily Uniforms

Working Boots Provided

Qualifications

• 5+ years of supervisory experience required.
• Knowledge of DOT, OSHA, HIPAA, and NAID regulations essential.

Responsibilities

• Oversee transportation department, ensuring high customer service standards.
• Select, train, and develop staff for a qualified workforce.
• Track DOT hours and maintain compliance with safety regulations.

Skills

Supervisory Skills

Customer Service

Inventory Management

Knowledge of DOT Regulations

Proficiency in Computer Applications

Education

High School Diploma or Equivalent

Some College Preferred

Tools

JJ Keller

Job description

About Us:

Stericycle is now part of WM! To learn more about WM's acquisition of Stericycle, CLICK HERE to read the press release!

Stericycle is a U.S.-based business-to-business services company and a leading provider of compliance-based solutions that protect people and brands, promote health and well-being, and safeguard the environment. Founded over 30 years ago, we have grown from a small start-up in medical waste management into a leader across increasingly complex and highly regulated sectors, serving healthcare organizations and commercial businesses of all sizes. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise personal identity.

Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.

Position Purpose:

• This is a salaried position, and compensation is based on the candidate's qualifications and work-related experience.
• Daily uniforms and working boots are provided free of charge.
• Work Schedule: Monday to Friday, starting at 8:30 am to 6:00 pm. The Senior Transportation Supervisor is expected to work around 10 hours per day, with some weekends required based on business needs.
• Valid CDL Class A or B and DOT MEC card.
• Clean MVR (driving record) is a PLUS.

Oversees the transportation department of one or more locations within the assigned geography; providing leadership within the location(s) as assigned. Acts as the liaison between customer, operations, CSRs, and the support team.

Key Job Activities:

Customer First:

• Maintain and manage inventory supplies to ensure adequate stock at all times.
• Manage driver debrief process, ensuring documentation (manifest, PDT receipt, etc.) for every customer transaction. Update route comments as needed.
• Maintain high standards of customer service as measured by key metrics (on-time, no missed stops, loyalty, etc.).
• Develop relationships with customers and establish contacts for accurate service feedback.
• Conduct customer visits to review service.
• Manage customer interaction records to resolve service issues.

Company Growth:

• Review payroll hours to ensure efficiency and necessary overtime.
• Manage route vehicles, containers, load bars, straps, hand-trucks, PDTs, printers, and other equipment and assets.

Team Member Development:

• Select, train, and develop staff, making efforts to build a qualified, diverse workforce.
• Establish and communicate performance standards and conduct appraisals.
• Perform ride-alongs and spot checks to ensure safety, efficiency, and customer service quality.
• Conduct onboarding activities, including I-9 completion and orientation.
• Complete location audits.

Compliance:

• Track and input DOT hours using JJ Keller.
• Administer company policies, ensure safety, and interpret procedures.
• Monitor employee performance for safety and productivity, recommending improvements as necessary.
• Participate in the Safety Improvement Committee (SIC).
• Maintain Driver Qualification Files, DOT logs, and Vehicle Condition Reports, ensuring accuracy and completeness.

Perform other duties as assigned.

Education:

High School diploma or equivalent required.

Experience:

• Minimum 5 years supervisory experience.
• High school diploma or GED; some college preferred.
• May require immunizations and credentialing based on customer requirements.
• Valid driver's license required; commercial driving experience a plus.
• Maintain a current Medical Examiner's Certificate (MEC).
• Ability to work safely and carefully to prevent injuries.
• Knowledge of DOT, OSHA, HIPAA, and NAID regulations.
• Proficiency in computer applications such as spreadsheets and word processing.
• Knowledge of inventory management and routing.

Certifications and Licenses:

Commercial Driver's License A or B (CDL).

Benefits:

Stericycle offers a comprehensive benefits package including health care, flexible spending accounts, life insurance, employee assistance, tuition reimbursement, paid time off, 401(k), and stock purchase plans. Some programs require minimum hours or waiting periods.

Our Promise:

Stericycle values diversity and fosters a culture of belonging, supporting and celebrating diverse voices. We are an equal opportunity employer, making employment decisions based on qualifications, merit, and business need.

Disclaimer:

The above description summarizes the nature and level of work performed and is not exhaustive. It does not create an employment contract or guarantee employment. Requests for workplace accommodations are considered in accordance with policies and laws. Stericycle reserves the right to modify this content at any time.