SENIOR TRANSMISSION WARRANTY ADVISOR

Randstad USA; Jacksonville (FL); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health, Dental & Vision

401(k) Plan

Paid vacations & holidays

Immediate start

Job summary

Randstad USA is hiring a Transmission Warranty Advisor for our Beach Blvd location in Jacksonville, FL. The role requires deep diagnostic knowledge, 3+ years hands-on experience with transmissions, and the ability to interpret DTCs for gas and diesel systems.

The position offers $65,000–$75,000 annually, with full health, dental, vision, 401(k), paid time off, and immediate start. Work hours are 8 AM–4 PM, Monday to Friday, in a modern, fast-paced shop environment.

Qualifications

• 3+ years of hands-on experience repairing, rebuilding, or servicing transmissions.
• Expert at reading and interpreting Transmission Diagnostic Trouble Codes (DTCs), engine codes, live data, and electrical issues.
• Ability to diagnose symptoms from codes and visualize failures inside the unit.

Responsibilities

• Guide callers, technicians, and customers through complex transmission diagnostics over the phone.
• Interpret DTCs, engine parameters, and symptom reports for gas and diesel transmissions.
• Evaluate, process, and approve/decline warranty claims per policy.
• Assist shop technicians with repair procedures and component analyses.
• Log diagnostic notes, findings, repair estimates, and claim details in the system.
• Review repair orders and authorize labor times for rebuilds or replacements.
• Maintain professional communication between customers, repair facilities and internal teams.
• Stay updated on TSBS, failure trends, and engineering updates.

Skills

Transmission diagnostics

DTC & codes

Warranty adjudication

Technical support

Documentation

Parts authorization

Vendor relations

Recall tracking

Education

High School

Tools

Mitchell 1

ALLDATA

Shop management software

CRM platforms

Job description

TRANSMISSION WARRANTY ADVISOR Location: Beach Blvd – Jacksonville, FL

Schedule: Monday – Friday, 7:00 AM – 6:00 PM (No Weekend Shop Hours!)

Salary: $65,000 – $75,000 / Year (Top Pay Based on Experience)

ARE YOU A TRANSMISSION MASTER READY TO GET OFF YOUR FEET? Stop turning wrenches in the heat and burning out your joints on the shop floor! Randstad is IMMEDIATELY HIRING a high-level Transmission Warranty Advisor for our Beach Blvd location.

Put your decades of hands‑on diagnostic expertise to work in a clean, professional, fast‑paced setting—guiding caller diagnostics and making high‑level calls without the daily physical wear and tear.

We are looking for a sharp, aggressive problem‑solver who speaks the language of transmissions inside and out. If you can diagnose a transmission blindfolded, we want you ON OUR TEAM TODAY.

NON-NEGOTIABLE REQUIREMENTS This is NOT an entry‑level service writer position. We need a real technical expert who can hit the ground running immediately.

• MUST HAVE DEEP TRANSMISSION REPAIR KNOWLEDGE: You must have 3+ years of hands‑on experience repairing, rebuilding, or servicing transmissions. If you are or were a Transmission Master Mechanic, you jump to the front of the line!
• MUST KNOW DIAGNOSTIC & TRANSMISSION CODES: You must be an absolute expert at reading, interpreting, and troubleshooting Transmission Diagnostic Trouble Codes (DTCs), engine codes, live data, and electrical issues for BOTH GAS & DIESEL automotive applications.
• DIAGNOSTIC MASTERY: You need the capability to listen to a symptom or look at a code and immediately visualize what is failing inside the unit.

• TOP INDUSTRY PAY: $65,000 – $75,000/yr starting salary based on your technical depth.
• HEALTH, DENTAL & VISION: Full insurance coverage package.
• 401(K) RETIREMENT PLAN: Secure your financial future.
• PAID VACATIONS & PAID HOLIDAYS: Earned time off to rest and relax.
• IMMEDIATE START: We are interviewing and offering jobs THIS WEEK!

salary: $65,000 - $75,000 per year

shift: First

work hours: 8 AM - 4 PM

education: High School

Key Job Responsibilities

• Technical Phone Diagnostics & Advisory: Guide callers, technicians, and customers through complex mechanical and electronic transmission diagnostics over the phone.
• DTC & Code Analysis: Interpret diagnostic trouble codes (DTCs), engine parameters, and symptom reports for both gas and diesel automotive transmission systems.
• Warranty Claims Adjudication: Evaluate, process, and approve or decline warranty claims in accordance with company coverage policies and guidelines.
• Technical Support & Troubleshooting: Assist shop technicians and field service teams with detailed repair procedures, fluid specification checks, and component failure analyses.
• Documentation & Record Keeping: Accurately log diagnostic notes, technical findings, repair estimates, labor rates, and claim details in the warranty management system.
• Parts & Repair Authorization: Review proposed repair orders, verify correct replacement parts/units, and authorize labor times for approved transmission rebuilds or replacements.
• Vendor & Customer Relations: Maintain clear, professional communication between customers, repair facilities, and internal team members to ensure smooth, timely resolutions.
• Recall & Technical Bulletin Tracking: Stay up to date on technical service bulletins (TSBs), common failure trends, and transmission engineering updates.

Qualifications & Requirements

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The essential functions of this role include:

• working in a smoke free environment
• wearing steel toe shoes

Skills

• Drivetrain Diagnostics
• Customer support
• Data Analysis
• Verbal Communication
• ASE Certifications (3 years of experience is required)
• A1-A8 Certification
• L1 Certification
• T1-T8
• shop management software
• Mitchell 1
• ALLDATA
• CRM platforms
• Technical Support
• Basic Software Skills
• Yes Management System
• Yes Prime
• Transmission Diagnostics (5 years of experience is required)
• Transmission Diagnostic Codes (5 years of experience is required)

Qualifications

• Years of experience: 5 years
• Experience level: Experienced

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Experience

• Experienced
• 5 years

Education

High School