Senior Transmission Diagnostics & Warranty Specialist

Randstad USA; Jacksonville (FL); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health, Dental & Vision

401(k) Plan

Paid vacations & holidays

Immediate start

Job summary

Randstad USA is hiring a Transmission Warranty Advisor for our Beach Blvd location in Jacksonville, FL. The role requires deep diagnostic knowledge, 3+ years hands-on experience with transmissions, and the ability to interpret DTCs for gas and diesel systems.

The position offers $65,000–$75,000 annually, with full health, dental, vision, 401(k), paid time off, and immediate start. Work hours are 8 AM–4 PM, Monday to Friday, in a modern, fast-paced shop environment.

Qualifications

• 3+ years of hands-on experience repairing, rebuilding, or servicing transmissions.
• Expert at reading and interpreting Transmission Diagnostic Trouble Codes (DTCs), engine codes, live data, and electrical issues.
• Ability to diagnose symptoms from codes and visualize failures inside the unit.

Responsibilities

• Guide callers, technicians, and customers through complex transmission diagnostics over the phone.
• Interpret DTCs, engine parameters, and symptom reports for gas and diesel transmissions.
• Evaluate, process, and approve/decline warranty claims per policy.
• Assist shop technicians with repair procedures and component analyses.
• Log diagnostic notes, findings, repair estimates, and claim details in the system.
• Review repair orders and authorize labor times for rebuilds or replacements.
• Maintain professional communication between customers, repair facilities and internal teams.
• Stay updated on TSBS, failure trends, and engineering updates.

Skills

Transmission diagnostics

DTC & codes

Warranty adjudication

Technical support

Documentation

Parts authorization

Vendor relations

Recall tracking

Education

High School

Tools

Mitchell 1

ALLDATA

Shop management software

CRM platforms

Job description

Randstad USA is hiring a Transmission Warranty Advisor for our Beach Blvd location in Jacksonville, FL. The role requires deep diagnostic knowledge, 3+ years hands-on experience with transmissions, and the ability to interpret DTCs for gas and diesel systems.

The position offers $65,000–$75,000 annually, with full health, dental, vision, 401(k), paid time off, and immediate start. Work hours are 8 AM–4 PM, Monday to Friday, in a modern, fast-paced shop environment.