Senior Transmission Diagnostics & Support Technician

RevMax Performance LLC; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Shift differential pay

Paid holidays and time off

Tuition reimbursement

Referral bonus

HSA contributions

Life insurance

Disability coverage

Job summary

Race Winning Brands is seeking a Transmission Component Assembly Technician in Charlotte, NC. The role focuses on diagnosing transmission issues, investigating warranty claims and collaborating with sales, build and test teams to resolve customer concerns.

You will work on automatic transmissions, maintain safety standards and document outcomes for continuous quality improvement. This is a full-time first-shift position with comprehensive benefits offered by the company.

Qualifications

• Associate’s degree in automotive technology or equivalent experience.
• 5+ years of hands-on automatic transmission experience, including disassembly, diagnosis, rebuilds and road testing.
• At least 3 years in technical support or customer issue resolution in the automotive aftermarket.
• Experience with 2500 and 3500 diesel pickups and specified transmissions.

Responsibilities

• Put safety first and never pass on a defect.
• Investigate warranty claims and parts issues, including root cause analysis.
• Work with technical sales, product build and test teams to resolve customer concerns.
• Track recurring issues to catch problems before they lead to warranty claims.
• Serve as the main contact for existing customers on reworked products and issue tracking.
• Diagnose complex transmission problems and explain findings clearly to customers and staff.

Skills

Diagnostic skills

Problem-solving

Communication skills

Education

Associate’s degree in automotive technology

Tools

Scan tools

Oscilloscopes

Multimeters

Wiring diagrams

Job description

Race Winning Brands is seeking a Transmission Component Assembly Technician in Charlotte, NC. The role focuses on diagnosing transmission issues, investigating warranty claims and collaborating with sales, build and test teams to resolve customer concerns.

You will work on automatic transmissions, maintain safety standards and document outcomes for continuous quality improvement. This is a full-time first-shift position with comprehensive benefits offered by the company.