Senior Translation Projects Leader

Hanna Interpreting Services LLC; Spring Valley (CA); Hybrid; USD 85,000 - 110,000; Full time

Job summary

Hanna Interpreting Services LLC is seeking a translations project management supervisor to lead a multi-tier PM team, ensuring operational excellence and high-quality delivery across language service projects. The role reports to the Translations Operations Manager and transitions from day-to-day execution to leadership, coordinating with clients and internal departments such as DTP and ADA.

You will oversee performance, mentor PMs, manage capacity, and collaborate with various stakeholders to

Qualifications

• Minimum 5 years of experience in translation project management.
• Leadership experience in a supervisory or team-lead role within a Language Service Provider (LSP).
• Advanced knowledge of CAT tools and TMs (e.g., memoQ), Business Management Systems (e.g., XTRF), and collaboration tools (e.g., Trello).
• Familiarity with ISO management and implementation within a translation context.

Responsibilities

• Direct Supervision: Oversee day-to-day workload, attendance, and time-card management for the PM team.
• Performance Tracking: Maintain PM scorecards, conduct 30/60/90-day and annual performance reviews, and implement PIPs or disciplinary warnings when necessary.
• Mentorship: Act as the primary technical and process resource for PMs, providing instructions and sharing advanced industry knowledge.
• Resource Allocation: Review project assignments and adjust workloads based on individual PM strengths, weaknesses, and current capacity.
• Workflow Auditing: Conduct overall project reviews and implement countermeasures to prevent recurring issues.
• Escalation Point: Make critical decisions on time-sensitive, tight-budget, or highly irregular requests.
• Financial Review: Perform final financial checks on completed projects and review any project requests exceeding $10,000 and report to the operations manager about any project requests with more than $1,000 profit loss.
• Capacity Support: Serve as the primary backup Project Manager for all clients to ensure zero service gaps during absences.
• Strategic Communication: Work closely with DTP and ADA Supervisors to ensure multi-departmental projects stay on schedule.
• Key Account Management: Manage advanced or unique clients as assigned, including high-volume accounts.
• Stakeholder Engagement: Facilitate kickoff meetings and provide bi-weekly reporting for the department's largest clients.

Skills

PM Leadership

Client communication

Problem solving

Negotiation

Tools

memoQ

XTRF

Trello

Job description

Hanna Interpreting Services LLC is seeking a translations project management supervisor to lead a multi-tier PM team, ensuring operational excellence and high-quality delivery across language service projects. The role reports to the Translations Operations Manager and transitions from day-to-day execution to leadership, coordinating with clients and internal departments such as DTP and ADA.

You will oversee performance, mentor PMs, manage capacity, and collaborate with various stakeholders to