Senior Transformation Manager, Data-Driven Operations

Jobtailor; Illinois; On-site; USD 120,000 - 160,000; Full time

Job summary

Jobtailor is seeking a Transformation Leader to drive improvements across the US Card Servicing footprint. You will oversee a small team across multiple job families and partner with analysts and product teams to leverage data and technology for better servicing tools.

The role emphasizes developing strategic roadmaps, strong leadership, and advancing analytical and critical thinking within the team to deliver transformative solutions.

Qualifications

• 5+ years of experience delivering transformational initiatives
• 5+ years of experience directing process transformations or projects
• 3+ years of experience in people management
• 3+ years of experience in strategic planning

Responsibilities

• Identify and drive transformation improvements across US Card Servicing footprint
• Lead the development of strategic roadmaps to harness platform capabilities for a global operational workforce
• Demonstrate leadership by leading a team of ~3-5 associates across multiple job families including process and OSS
• Work with analyst and product teams to leverage data and technology to improve tools for servicing customers
• Strengthen analytical and critical thinking skills of team to unlock transformative solutions

Skills

process transformation

strategic planning

data analysis

project management

Education

High School Diploma or GED

Bachelor's Degree or military experience

Job description

Jobtailor is seeking a Transformation Leader to drive improvements across the US Card Servicing footprint. You will oversee a small team across multiple job families and partner with analysts and product teams to leverage data and technology for better servicing tools.

The role emphasizes developing strategic roadmaps, strong leadership, and advancing analytical and critical thinking within the team to deliver transformative solutions.