Senior Training Specialist

Valley Bank; Morristown (NJ); On-site; USD 75,000 - 95,000; Full time

Job summary

Valley Bank in Morristown, NJ seeks a Senior Training Specialist to deliver high-quality learning content to associates nationwide. This role emphasizes banking expertise, classroom facilitation, and collaboration with the Director of Learning and Development to assess needs and craft engaging materials.

The educator will spend 75-80% in virtual or in-person classrooms, create e-learning courses, webinars, and gamified learning, and measure outcomes to improve performance across the organization.

Qualifications

• Must have strong training methodologies and curriculum development.

Responsibilities

• Develop, manage, deliver, evaluate training programs and offerings.

Skills

Training delivery

Curriculum development

Facilitation

Microsoft Office

Zoom/Teams proficiency

Communication

Time management

Attention to detail

Education

High School diploma or GED

Bachelor's degree in HR/Education or related field

Banking experience preferred

Tools

Zoom

Teams

MS Office

LMS administration

Job description

At Valley Bank, we believe in people’s growth potential. We invest in it. We protect it. We focus it. For nearly 100 years, we’ve been the Bank that clients from every industry turn to for our expertise, strategies, and advice—building the kind of trust that can fuel every goal. We are the leading relationship bank built for growth—with over $60 billion in assets, 3,800 experts, and more than 200 consumer branches and commercial banking offices in communities across the US.

At Valley, we’re all driven by an ambition that goes deeper than just having a job. That’s why when you work for us, we make it our goal to help you focus on what drives you—working to turn your passions and strengths into assets you can use to propel your ambitions and build the professional legacy you want. Because when we say we’re a relationship bank built for growth, that’s not just reserved for our clients—that includes all our associates as well.

The Senior Training Specialist is responsible for delivering high-quality learning content to associates across the organization. This role requires a mature, reliable, and experienced trainer with a strong background in banking and classroom facilitation. The ideal candidate is a thought partner in content creation and refinement, spending 75-80% of their time in virtual or physical classrooms.

The Senior Training Specialist will be responsible for working in conjunction with the Director of Learning and Development and internal business groups to assess, evaluate training needs, develop training materials, and plans to improve individual, organizational or customer performance. Will deliver class materials in an engaging and professional manner and evaluates student progress.

Responsibilities

• Responsible for the development, management, delivery, effectiveness and evaluation of all assigned training programs and offerings.
• Ensures that programs are consistent, and that appropriate accountability exists.
• Design, develop, deliver and evaluate in person and online learning programs. Programs may be traditional – e-learning courses, Zoom or webinars (live or recorded), video shorts, gamified learning – other online learning mechanisms.
• Collaborate both face to face with other members of the Learning and Development team to ensure business objectives are met through effective learning solutions.
• Work in partnership with subject matter experts to ensure training aligns with goals, policies/procedures of the organization and the criteria of curriculum design and evaluation.
• Design and implement strategy to optimize knowledge in support of meeting and exceeding operational and internal goals and metrics.
• Perform all duties required for e-learning content launch, including course upload, testing, user assignment and notification, and LMS administration.
• Evaluate the effectiveness of current and future training and communication offerings and make recommendations for improvement.
• Display consistent self-development and awareness of industry trends through research, meetings and self-learning to enhance personal and departmental learning and development. Explore cutting edge technologies or software to enhance course offerings or delivery mechanisms to learners.
• Ensures the integrity, consistency and quality of the work of trainees through advocating for processes and decisions, management feedback and driving new procedures and ideas.

Other Responsibilities

• Comply with all regulations pertaining to BSA, USA PATRIOT ACT, and OFAC. Complete annual BSA training. Report suspicions of criminal activity, or any attempt to avoid BSA reporting requirements on the part of customers or employees, to the AML/BSA Compliance Department. For supervisory positions, ensure BSA training requirements are completed by staff.
• Leads medium to large size projects as assigned.
• Handles other duties as assigned by management.

Required Skills

• Proficient in training methodologies, curriculum development and soft skills.
• Proficient in using and operating all remote learning tools independently (Zoom, Teams, etc).
• Knowledge of new training methodologies (gamified learning, eLearning).
• High energy, enthusiastic, motivational training style; able to present in front of groups or on video.
• Strong critical thinking skills; excellent creative and conceptual thinking abilities.
• Strong communication skills, both verbal and written.
• Proficient in MS Products – strong knowledge of Microsoft Office and web-based systems.
• Strong organizational, planning, project management, problem resolution, communication, presentation, facilitation and influencing skills.
• Strong attention to detail.
• Strong time management and multi-tasking skills; ability to prioritize assignments.

Required Experience

• High School diploma or GED and a minimum of 5 years of experience in stand-up training.
• Bachelor’s degree in HR, Education or a related field, experience in a bank or financial services organization preferred.