Lead Training & Quality Assurance Manager

Atento SA; Town of Florida (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

A global service company is seeking a professional in New York to develop and manage training and quality assurance frameworks. The role involves conducting training sessions and workshops, monitoring employee performance, and collaborating with teams to align programs with business objectives. The ideal candidate will possess a Bachelor's degree, 2+ years of experience in a relevant field, and strong project management skills. This role offers an opportunity to impact employee development and service quality significantly.

Qualifications

• Bachelor's Degree in a related discipline or equivalent combination of education and experience.
• 2+ years of experience in training and development or quality assurance.
• Proficient in Microsoft Office Suite.

Responsibilities

• Develop and manage training quality frameworks for employees.
• Conduct training sessions and workshops.
• Monitor employee performance and provide coaching.
• Implement quality assurance frameworks and procedures.

Skills

Training and development

Project management

Communication skills

Analytical skills

Microsoft Office proficiency

Quality management

Education

Bachelor's degree in a related field

Job description

A global service company is seeking a professional in New York to develop and manage training and quality assurance frameworks. The role involves conducting training sessions and workshops, monitoring employee performance, and collaborating with teams to align programs with business objectives. The ideal candidate will possess a Bachelor's degree, 2+ years of experience in a relevant field, and strong project management skills. This role offers an opportunity to impact employee development and service quality significantly.