Senior Training Enablement Analyst — Knowledge & ERP Training

Vertiv; Westerville (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

Vertiv in Westerville, Ohio is seeking a Sr. Analyst, Training Enablement to ensure knowledge assets are accurate, accessible, and aligned with global standards.

You will support training, onboarding, and refresh sessions across Oracle EBS modules, while coordinating with ERP and business process teams to close knowledge gaps. You will develop, maintain, and deliver structured training material and SOPs, drive onboarding for new users, and contribute to ticket deflection through proactive

Qualifications

• Bachelor’s degree in a related discipline.
• 2-4 years in knowledge management, process documentation, or training support.
• Experience in Oracle EBS or business process support environments.
• Strong written and verbal communication skills in English; other languages are a plus.
• Clear communication and instructional capability.
• Ability to translate complex functional and technical solutions into logical, coherent, user-friendly documentation and training materials.
• Analytical thinking and attention to detail.

Responsibilities

• Supports knowledge management and training across all Oracle EBS modules covered by the Triage team, including Manufacturing, Supply Chain, Finance, and Services domains.
• Ensures alignment with global standards and consistency across all modules.
• Owns the structuring and updating of knowledge content, translating new functional and technical solutions into logical and coherent documentation.
• Maintains and governs SOPs, user guides, and FAQs.
• Coordinates knowledge base updates with ERP Second Level Support teams.
• Interfaces with Business Process Enablement Lead and Process Enablement Specialists on the business side to collect inputs on knowledge needs and content gaps.
• Coordinates with ERP Second Level Support on the IT side to ensure knowledge base updates are accurate and timely.
• Keeps informed on newly identified solutions, recurring first, second, and third level ticket patterns, and tool enhancements requiring training updates.
• Identifies knowledge gaps and develops targeted training content to reduce recurring user errors.
• Delivers structured user training and refresh sessions, including structured onboarding of new users (process & system orientation).
• Supports ticket deflection through proactive knowledge enablement and user education.
• Knowledge management systems, documentation tools, Oracle EBS (general understanding across all modules), ServiceNow, SharePoint, SOP creation tools, training delivery platforms.

Skills

Knowledge management

Documentation tools

Oracle EBS

English proficiency

Process documentation

SOP creation

Analytical thinking

Instructional ability

Training delivery

Education

Bachelor’s degree in related discipline

Tools

Oracle EBS

ServiceNow

SharePoint

SOP creation tools

Training platforms

Job description

Vertiv in Westerville, Ohio is seeking a Sr. Analyst, Training Enablement to ensure knowledge assets are accurate, accessible, and aligned with global standards.

You will support training, onboarding, and refresh sessions across Oracle EBS modules, while coordinating with ERP and business process teams to close knowledge gaps. You will develop, maintain, and deliver structured training material and SOPs, drive onboarding for new users, and contribute to ticket deflection through proactive