Sr. Analyst, Training Enablement

Vertiv; Westerville (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

Vertiv in Westerville, Ohio is seeking a Sr. Analyst, Training Enablement to ensure knowledge assets are accurate, accessible, and aligned with global standards.

You will support training, onboarding, and refresh sessions across Oracle EBS modules, while coordinating with ERP and business process teams to close knowledge gaps. You will develop, maintain, and deliver structured training material and SOPs, drive onboarding for new users, and contribute to ticket deflection through proactive

Qualifications

• Bachelor’s degree in a related discipline.
• 2-4 years in knowledge management, process documentation, or training support.
• Experience in Oracle EBS or business process support environments.
• Strong written and verbal communication skills in English; other languages are a plus.
• Clear communication and instructional capability.
• Ability to translate complex functional and technical solutions into logical, coherent, user-friendly documentation and training materials.
• Analytical thinking and attention to detail.

Responsibilities

• Supports knowledge management and training across all Oracle EBS modules covered by the Triage team, including Manufacturing, Supply Chain, Finance, and Services domains.
• Ensures alignment with global standards and consistency across all modules.
• Owns the structuring and updating of knowledge content, translating new functional and technical solutions into logical and coherent documentation.
• Maintains and governs SOPs, user guides, and FAQs.
• Coordinates knowledge base updates with ERP Second Level Support teams.
• Interfaces with Business Process Enablement Lead and Process Enablement Specialists on the business side to collect inputs on knowledge needs and content gaps.
• Coordinates with ERP Second Level Support on the IT side to ensure knowledge base updates are accurate and timely.
• Keeps informed on newly identified solutions, recurring first, second, and third level ticket patterns, and tool enhancements requiring training updates.
• Identifies knowledge gaps and develops targeted training content to reduce recurring user errors.
• Delivers structured user training and refresh sessions, including structured onboarding of new users (process & system orientation).
• Supports ticket deflection through proactive knowledge enablement and user education.
• Knowledge management systems, documentation tools, Oracle EBS (general understanding across all modules), ServiceNow, SharePoint, SOP creation tools, training delivery platforms.

Skills

Knowledge management

Documentation tools

Oracle EBS

English proficiency

Process documentation

SOP creation

Analytical thinking

Instructional ability

Training delivery

Education

Bachelor’s degree in related discipline

Tools

Oracle EBS

ServiceNow

SharePoint

SOP creation tools

Training platforms

Job description

Position Summary

The Sr. Analyst, Training Enablement ensure the accuracy, consistency, and accessibility of knowledge assets across the Triage function, supporting training, process adoption, and ticket deflection initiatives. Maintain process documentation, user guides, and training materials, and coordinate onboarding and refresh training sessions. This position reports to Manager, Process Enablement.

JOB DESCRIPTION

The Sr. Analyst, Training Enablement ensure the accuracy, consistency, and accessibility of knowledge assets across the Triage function, supporting training, process adoption, and ticket deflection initiatives. Maintain process documentation, user guides, and training materials, and coordinate onboarding and refresh training sessions. This position reports to Manager, Process Enablement.

Responsibilities

• Supports knowledge management and training across all Oracle EBS modules covered by the Triage team, including Manufacturing, Supply Chain, Finance, and Services domains.
• Ensures alignment with global standards and consistency across all modules.
• Owns the structuring and updating of knowledge content, translating new functional and technical solutions into logical and coherent documentation.
• Maintains and governs SOPs, user guides, and FAQs.
• Coordinates knowledge base updates with ERP Second Level Support teams.
• Interfaces with Business Process Enablement Lead and Process Enablement Specialists on the business side to collect inputs on knowledge needs and content gaps.
• Coordinates with ERP Second Level Support on the IT side to ensure knowledge base updates are accurate and timely.
• Keeps informed on newly identified solutions, recurring first, second, and third level ticket patterns, and tool enhancements requiring training updates.
• Identifies knowledge gaps and develops targeted training content to reduce recurring user errors.
• Delivers structured user training and refresh sessions, including structured onboarding of new users (process & system orientation).
• Supports ticket deflection through proactive knowledge enablement and user education.
• Knowledge management systems, documentation tools, Oracle EBS (general understanding across all modules), ServiceNow, SharePoint, SOP creation tools, training delivery platforms.

Qualifications

• Bachelor’s degree in Business Administration, Accounting, Finance, Economics, Engineering, Marketing, IT, Computer Science, or related discipline.
• 2-4 years in knowledge management, process documentation, or training support.
• Experience in Oracle EBS or business process support environments.
• Strong written and verbal communication skills in English; other languages are a plus.
• Clear communication and instructional capability.
• Ability to translate complex functional and technical solutions into logical, coherent, and user-friendly documentation and training materials.
• Analytical thinking and attention to detail.
• Ability to identify knowledge gaps, assess content accuracy, and track training effectiveness metrics.
• Proficiency with knowledge management systems and documentation tools.
• Experience with process documentation and SOP creation.
• Understanding of Oracle EBS modules and functional processes across multiple business domains.

PHYSICAL & ENVIRONMENTAL DEMANDS

• No special physical requirements.

Travel Requirements

• 10% travel required.

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [e-mail] .

OUR CORE PRINCIPLES:

• Safety
• Integrity
• Respect
• Teamwork
• Inclusion

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

About The Team

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.