Oracle EBS Process Enablement Specialist

Vertiv; Westerville (OH); On-site; USD 90,000 - 115,000; Full time

Job summary

Vertiv in Westerville, Ohio, seeks a Sr. Analyst, Process Enablement within Supply Chain to provide expert support for business processes, issue triage, and adoption of global templates and procedures.

You will act as a dedicated super user for end‑to‑end supply chain processes, clarify functionality, document requirements, and assist ERP delivery teams while coordinating with the Enablement Lead and Training & Knowledge Coordinator.

Qualifications

• 2–4 years in Oracle EBS functional support or business process enablement.
• Experience handling module-specific user queries and functional triage.
• Exposure to Oracle EBS module workflows and business process operations.
• Strong written and verbal communication skills in English; other languages are a plus.
• Ability to document business requirements effectively for ERP delivery teams.
• Analytical thinking and problem‑solving skills.

Responsibilities

• Supports Oracle EBS modules including Order Management, Shipping, Sourcing & Purchasing, Quoting & Pricing, Project Manufacturing/Management, OTL, Billing, HRMS.
• Owns resolution of service module-specific issues from triage through escalation.
• Documents business requirements and assesses process impacts related to service processes.
• Provides updates on solution design, implemented fixes, and functionally resolved tickets.
• Interfaces with supply chain functions, Enablement Lead, and Training & Knowledge Coordinator.
• Escalates unresolved issues to ERP Second Level Support.
• Performs structured functional triage before ticket creation and root‑cause categorization.
• Handles module‑specific user queries across Order Management, Purchasing, Quoting, and related modules.
• Advises on recurring issues and knowledge gaps to reduce future tickets.
• Uses Oracle EBS, ServiceNow, SharePoint and process mapping to support transactions.

Skills

Process Enablement

Issue triage

English proficiency

Documentation

Problem solving

Education

Bachelor’s degree

Tools

Oracle EBS

ServiceNow

SharePoint

Job description

Vertiv in Westerville, Ohio, seeks a Sr. Analyst, Process Enablement within Supply Chain to provide expert support for business processes, issue triage, and adoption of global templates and procedures.

You will act as a dedicated super user for end‑to‑end supply chain processes, clarify functionality, document requirements, and assist ERP delivery teams while coordinating with the Enablement Lead and Training & Knowledge Coordinator.