Oracle EBS Finance Process Enablement Analyst

Vertiv; Westerville (OH); On-site; USD 85,000 - 110,000; Full time

Job summary

Vertiv is seeking a Sr. Analyst, Process Enablement - Finance in the United States (Westerville, OH) to provide expert support for finance business processes, triage issues, and enable global templates and procedures.

You will act as a super user for end-to-end finance processes, clarifying functionality and guiding users through solutions. The role collaborates with Business Process Enablement and Training teams; you will document requirements, track impact, and escalate when needed to improve

Qualifications

• Bachelor’s degree in Business Administration, Accounting, Finance, Economics, Engineering, Marketing, IT, Computer Science, or related discipline.
• 2-4 years in Oracle EBS functional support or business process enablement.
• Experience in handling module-specific user queries and functional triage.

Responsibilities

• Supports finance-specific Oracle EBS modules including Accounts Payable (AP), Accounts Receivable (AR), General Ledger (GL), Fixed Assets (FA), E-Business Tax (EBTAX/VERTEX), Subledger Accounting (SLA), Localization, Cash Management, Costing (CST), Project Accounting, and Revenue Management Cloud System (RMCS).
• Owns resolution of service module-specific issues from initial triage through escalation.
• Documents business requirements and assesses process impacts related to service processes.
• Provides updates on solution design, implemented fixes, and functionally resolved tickets.
• Interfaces with finance business functions, Business Process Enablement Lead, and Training & Knowledge Coordinator on the business side.
• Escalates unresolved issues to ERP Second Level Support on the IT side.
• Performs structured functional triage before ticket creation, including issue validation, scenario replication, and preliminary root-cause categorization for finance-specific processes.
• Handles module-specific user queries and functional triage across AP, AR, GL, and related modules.
• Advises Business Process Enablement Lead and Training & Knowledge Coordinator on recurring issues and knowledge gaps within service modules.
• Reduces avoidable tickets by providing immediate clarification and hands-on guidance to users.
• Oracle EBS (AP, AR, GL, FA, EBTAX/VERTEX, SLA, Localization, Cash Management, CST, Project Accounting, RMCS), ServiceNow, SharePoint, process mapping, transaction flow analysis, and exception handling methodologies.

Skills

Oracle EBS finance modules

Finance process enablement

Issue triage

Process documentation

Root-cause analysis

Business communication

Education

Bachelor’s degree in Business Administration, Accounting, Finance, Economics, Engineering, Marketing, IT, Computer Science, or related discipline

Tools

ServiceNow

SharePoint

Job description

Vertiv is seeking a Sr. Analyst, Process Enablement - Finance in the United States (Westerville, OH) to provide expert support for finance business processes, triage issues, and enable global templates and procedures.

You will act as a super user for end-to-end finance processes, clarifying functionality and guiding users through solutions. The role collaborates with Business Process Enablement and Training teams; you will document requirements, track impact, and escalate when needed to improve