Senior Training and Change Lead - Healthcare Deployments

Cardinal Health; Montpelier (VT); Teletrabalho; USD 89 000 - 127 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Paid parental leave

Flexible spending accounts

Resumo da oferta

Cardinal Health WaveMark Solutions is seeking a Manager, Professional Training Services to lead training for customer implementations and enterprise deployments. This role partners with Project Management, Customer Success, Product Management, and customer stakeholders to craft scalable training strategies and ensure end-user competency across deployments.

The role oversees third-party resources, drives readiness, change management, and successful go-lives across multiple sites, with travel up

Qualificações

• Bachelor's degree in Education, Organizational Development, Healthcare Administration, Business, or related field.
• 8+ years of experience, preferred.
• Experience leading customer training, implementation, onboarding, or change management initiatives preferred.
• Demonstrated ability to manage multiple projects, priorities, and customer engagements simultaneously preferred.
• Strong facilitation, presentation, and stakeholder management skills preferred.
• Experience delivering both onsite and virtual instructor-led training programs preferred.
• Strong problem-solving, organization, and communication skills preferred.
• Proven ability to collaborate effectively across cross-functional teams and customer organizations preferred.
• Experience supporting enterprise or multi-site technology implementations preferred.

Responsabilidades

• Establish and communicate training expectations, standards, requirements, and deliverables throughout the customer implementation lifecycle.
• Develop and execute strategic training plans that align with implementation milestones, deployment schedules, and customer readiness objectives.
• Lead training-related project meetings and clearly articulate training responsibilities, timelines, risks, and expectations to customer and internal stakeholders.
• Partner with Project leaders, and customer leaders to identify training requirements and readiness needs throughout implementation.
• Forecast training resource requirements and develop staffing plans to support multiple concurrent customer deployments.
• Manage and coordinate third-party training resources responsible for onsite training execution, ensuring alignment to WaveMark training standards, implementation requirements, and customer expectations.
• Provide oversight, coaching, and performance feedback to contracted training resources to ensure quality, consistency, and successful deployment outcomes.
• Identify implementation training risks and develop mitigation strategies to support successful customer go-lives.
• Support customer change management activities by preparing end users for new workflows, processes, and technology adoption.
• Manage and execute end-to-end customer onboarding and training programs, including onsite instruction, hands-on learning experiences, and virtual instructor-led training (vILT).
• Develop and implement training approaches that drive employee readiness, user adoption, and operational success.
• Ensure training activities are executed consistently across customer sites and deployment locations.
• Support go-live readiness activities and provide onsite implementation support as needed.
• Implement learning strategies, methodologies, and tools that promote effective knowledge transfer and end-user competency.
• Collaborate with project teams and customer stakeholders to assess current-state and future-state workflows and incorporate findings into training plans.
• Analyze training effectiveness and customer feedback to identify opportunities for improvement and address learning gaps.
• Apply adult learning principles, instructional design methodologies, and learning technologies to improve training delivery and outcomes.
• Continuously evaluate and enhance training processes, tools, and best practices to improve scalability and customer success.
• Partner closely with Project Management, Customer Success, and Product Management teams to support successful implementations.
• Support Product Management with beta testing activities, product validation, documentation reviews, and training readiness initiatives.
• Leverage internal subject matter experts and external partners to improve training quality, efficiency, and consistency.
• Share lessons learned, best practices, and implementation insights to drive continuous improvement across the organization.
• Contribute to the development of scalable training processes that support WaveMark's growth and expanding enterprise customer portfolio.

Conhecimentos

Facilitation

Presentation

Stakeholder management

Project management

Communication

Formação académica

Bachelor's degree in Education, Organizational Development, Healthcare Administration, Business

8+ years of experience

Descrição da oferta de emprego

Cardinal Health WaveMark Solutions is seeking a Manager, Professional Training Services to lead training for customer implementations and enterprise deployments. This role partners with Project Management, Customer Success, Product Management, and customer stakeholders to craft scalable training strategies and ensure end-user competency across deployments.

The role oversees third-party resources, drives readiness, change management, and successful go-lives across multiple sites, with travel up