Training Services Manager – Healthcare Tech

Cardinal Health; Annapolis (MD); A distancia; USD 89.000 - 127.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Flexible spending accounts (FSAs)

Short- and long-term disability

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Descripción de la vacante

Cardinal Health WaveMark Solutions is seeking a Manager of Professional Training Services to lead training programs for customer implementations and enterprise deployments. You will partner with project teams to drive readiness, change management, and end-user competency across multiple deployments.

The role covers onsite and virtual instruction, third-party training coordination, and ongoing training strategy development to ensure successful adoption and operational readiness.

Formación

• Bachelor's degree or equivalent experience preferred.
• 8+ years of experience, preferred.
• Experience leading customer training, implementation, onboarding, or change management initiatives preferred.
• Demonstrated ability to manage multiple projects, priorities, and customer engagements simultaneously preferred.
• Strong facilitation, presentation, and stakeholder management skills preferred.
• Experience delivering both onsite and virtual instructor-led training programs preferred.
• Strong problem-solving, organization, and communication skills preferred.
• Proven ability to collaborate effectively across cross-functional teams and customer organizations preferred.
• Experience supporting enterprise or multi-site technology implementations preferred.
• Healthcare technology, healthcare operations, or clinical workflow experience preferred.
• Knowledge of adult learning principles, instructional design methodologies, and learning technologies preferred.
• Experience managing external vendors, contractors, or third-party training resources preferred.
• Experience supporting organizational change management and user adoption initiatives preferred.
• Ability to travel 75% to customer sites (hospitals and healthcare systems).
• Customer/vendor credentialing is required (more details on interview).

Responsabilidades

• Establish and communicate training expectations, standards, requirements, and deliverables throughout the customer implementation lifecycle.
• Develop and execute strategic training plans that align with implementation milestones, deployment schedules, and customer readiness objectives.
• Lead training-related project meetings and clearly articulate training responsibilities, timelines, risks, and expectations to customer and internal stakeholders.
• Partner with Project leaders, and customer leaders to identify training requirements and readiness needs throughout implementation.
• Forecast training resource requirements and develop staffing plans to support multiple concurrent customer deployments.
• Manage and coordinate third-party training resources responsible for onsite training execution, ensuring alignment to WaveMark training standards, implementation requirements, and customer expectations.
• Provide oversight, coaching, and performance feedback to contracted training resources to ensure quality, consistency, and successful deployment outcomes.
• Identify implementation training risks and develop mitigation strategies to support successful customer go-lives.
• Support customer change management activities by preparing end users for new workflows, processes, and technology adoption.
• Manage and execute end-to-end customer onboarding and training programs, including onsite instruction, hands-on learning experiences, and virtual instructor-led training (vILT).
• Develop and implement training approaches that drive employee readiness, user adoption, and operational success.
• Ensure training activities are executed consistently across customer sites and deployment locations.
• Support go-live readiness activities and provide onsite implementation support as needed.
• Implement learning strategies, methodologies, and tools that promote effective knowledge transfer and end-user competency.
• Collaborate with project teams and customer stakeholders to assess current-state and future-state workflows and incorporate findings into training plans.
• Analyze training effectiveness and customer feedback to identify opportunities for improvement and address learning gaps.
• Apply adult learning principles, instructional design methodologies, and learning technologies to improve training delivery and outcomes.
• Continuously evaluate and enhance training processes, tools, and best practices to improve scalability and customer success.
• Partner closely with Project Management, Customer Success, and Product Management teams to support successful implementations.
• Support Product Management with beta testing activities, product validation, documentation reviews, and training readiness initiatives.
• Leverage internal subject matter experts and external partners to improve training quality, efficiency, and consistency.
• Share lessons learned, best practices, and implementation insights to drive continuous improvement across the organization.
• Contribute to the development of scalable training processes that support WaveMark's growth and expanding enterprise customer portfolio.

Conocimientos

Training leadership

Program management

Change management

Stakeholder management

Onsite & virtual training delivery

Vendor management

Cross-functional collaboration

Educación

Bachelor's degree in Education, Organizational Development, Healthcare Administration, Business, or related field

Descripción del empleo

Cardinal Health WaveMark Solutions is seeking a Manager of Professional Training Services to lead training programs for customer implementations and enterprise deployments. You will partner with project teams to drive readiness, change management, and end-user competency across multiple deployments.

The role covers onsite and virtual instruction, third-party training coordination, and ongoing training strategy development to ensure successful adoption and operational readiness.