Senior TPM: Social CS Platform & Partnerships

Amazon; Seattle (WA); On-site; USD 149,000 - 201,000; Full time

Benefits offered by this job

Health insurance

RSUs

Sign-on payments

401(k) matching

Paid time off

Parental leave

Job summary

Amazon.com Services LLC in Seattle, WA is seeking a Sr. Technical Program Manager for CS Social to orchestrate programs that scale social customer service across billions of touchpoints.

You will own end-to-end execution of cross‑functional initiatives, including platform integrations, vendor partnerships, and infrastructure that connects internal capabilities into a unified customer service experience. This role blends product vision with engineering delivery and requires strategic ownership.

Qualifications

• 5+ years of technical product or program management experience.
• 7+ years of working directly with engineering teams experience.
• 3+ years of software development experience.
• 5+ years of technical program management working directly with software engineering teams experience.
• Experience managing programs across cross functional teams, building processes and coordinating release schedules.

Responsibilities

• Own end-to-end program execution for complex, cross-functional technical initiatives spanning multiple engineering teams, external platform partners, and internal Amazon organizations — driving alignment, clearing blockers, and accelerating delivery at every stage
• Manage the full lifecycle of Amazon's social media platform partnerships, including technical integrations, SLA management, vendor escalations, and commercial agreements with partners
• Translate ambiguous product and engineering dependencies into sequenced, de-risked program plans with clear milestones, owners, and contingencies - ensuring the right technical solutions are delivered on time and to the right quality bar
• Lead cross-functional collaboration across engineering, product, legal, security, finance, and operations teams, building consensus and driving decisions in high-ambiguity situations where the path forward is not yet defined
• Establish program health mechanisms and metrics that provide real-time visibility into technical program status, dependency risks, and partner commitments, using data to drive escalation and course correction decisions

Skills

Technical product management

Program management

Engineering collaboration

Cross-functional leadership

Software development experience

Job description

Amazon.com Services LLC in Seattle, WA is seeking a Sr. Technical Program Manager for CS Social to orchestrate programs that scale social customer service across billions of touchpoints.

You will own end-to-end execution of cross‑functional initiatives, including platform integrations, vendor partnerships, and infrastructure that connects internal capabilities into a unified customer service experience. This role blends product vision with engineering delivery and requires strategic ownership.