Senior TPM: Reporting & BI for Customer Success

Amazon Web Services (AWS); Atlanta (GA); On-site; USD 149,000 - 201,000; Full time

Job summary

Amazon Web Services (AWS) is seeking a Senior Technical Program Manager for the Connect CSS team to own reporting cadences, BI mechanisms, and cross-functional program tracking across Sales Operations and CS COE. You will define data collection, dashboards, and scalable processes to drive accountability and insights for leadership.

You will also lead tooling strategy, automate reporting, and manage complex programs with stakeholders across VP-level organizations, delivering measurable progress

Qualifications

• 5+ years of technical program management experience.
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.
• Experience developing operational processes and technologies.
• Experience demonstrating strong analytical abilities and confidence in the use of data.
• Experience in program or project management.

Responsibilities

• Own end-to-end delivery of all recurring reporting cadences for the Connect CSS team (weekly status updates, WBR, MBR, and QBR), producing the executive summaries and dashboards that give leadership clear, accurate, actionable insight into team performance, customer health, revenue impact, and goal attainment.
• Own revenue realization tracking, partnering with Finance and Service teams on account identification, coverage attribution, and post-sale attainment.
• Define and maintain data collection processes so CSS members provide timely, accurate inputs (migration and expansion status, customer insights, AI adoption metrics) that feed consolidated reporting.
• Own the CSS reporting and tooling strategy, including the evaluation, adoption, and optimization of tools such as Asana, BI dashboards, internal reporting portals, and geographic review dashboards.
• Serve as the primary CSS interlock with Sales Operations and central customer success operations, defining Connect CSS requirements for centralized tooling, dashboards, and post-launch tracking, and holding partner teams accountable to agreed roadmaps.
• Continuously streamline, automate, or eliminate manual reporting to reduce operational burden while improving data quality and timeliness.

Skills

Technical program management

Executive communication

Data analysis

Cross-functional collaboration

Stakeholder management

Verbal written communication

Job description

Amazon Web Services (AWS) is seeking a Senior Technical Program Manager for the Connect CSS team to own reporting cadences, BI mechanisms, and cross-functional program tracking across Sales Operations and CS COE. You will define data collection, dashboards, and scalable processes to drive accountability and insights for leadership.

You will also lead tooling strategy, automate reporting, and manage complex programs with stakeholders across VP-level organizations, delivering measurable progress