Senior Toll Specialist

RK&K; North Charleston (SC); Remote; USD 100,000 - 130,000; Full time

Benefits offered by this job

Paid time off

Hybrid work (home and office)

Tuition reimbursement

Health, dental, vision, life and disa­

Paid parental leave

Wellness programs and employee res­

Career Development

Matching 401(k) plan

Paid Holidays

Much Much more!

Job summary

RK&K is seeking a Senior Toll Specialist to join our tolling team. This remote role focuses on planning, analysis, design, and system implementation across tolling platforms, with emphasis on road-side and back-office solutions.

You will support KPI reporting, procurement documentation, and technical reviews, collaborating with DOTs and toll agencies to ensure compliant, efficient tolling operations and superior client outcomes.

Qualifications

• Minimum of ten years technical and/or operational experience working with DOT’s and toll agencies.
• Highly competent in both oral and written communications.
• An attitude and commitment to being an active participant in our company growth and success.
• Demonstrated experience in toll infrastructure, roadside, back-office systems, customer service center operations, and supporting systems.

Responsibilities

• Provide technical, operational and data analytics support on projects.
• Prepare and/or perform technical review of toll system requirements and designs, planning studies, engineering analyses, test plans, and Concepts of Operations.
• Assist in the design and development of tolling concepts and reports including requirement analysis, technology review and selection, toll equipment specifications, and back-office communications and operating systems.
• Support the tolling group with the development and review of system integration plans, testing procedures and commissioning documentation for toll systems.
• Support the implementation of tolling systems and IT systems.
• Assist in the development of procurement documentation for tolling clients with respect to technical, functional, and operational specifications including performing research on industry best practices and leading edge approaches to enhance client outcomes.
• Help to develop and implement key performance indicator (KPI) reporting tools for toll vendor contracts on various tolling projects

Skills

Toll infrastructure

Roadside systems

Back-office systems

Customer service

DOT/toll agencies experience

Communication skills

Job description

RK&K is seeking a motivated, detail-oriented Senior Toll Specialist. As a member of our tolling department, the Senior Toll Specialist is expected to have thorough knowledge of all aspects of tolling including planning, analysis, design, systems (roadside toll collection systems and back-office systems), tolling infrastructure and system implementation, tolling policy and business rules, customer service center, operations, or other aspects of tolling.

This is a remote position.

Essential Functions

• Provide technical, operational and data analytics support on projects
• Prepare and/or perform technical review of toll system requirements and designs, planning studies, engineering analyses, test plans, and Concepts of Operations
• Assist in the design and development of tolling concepts and reports including requirement analysis, technology review and selection, toll equipment specifications, and back-office communications and operating systems
• Support the tolling group with the development and review of system integration plans, testing procedures and commissioning documentation for toll systems
• Support the implementation of tolling systems and IT systems
• Assist in the development of procurement documentation for tolling clients with respect to technical, functional, and operational specifications including performing research on industry best practices and leading edge approaches to enhance client outcomes.
• Help to develop and implement key performance indicator (KPI) reporting tools for toll vendor contracts on various tolling projects

Required Skills And Experience

• Minimum of ten (10) years technical and/or operational experience working with DOT’s and toll agencies
• Highly competent in both oral and written communications
• An attitude and commitment to being an active participant in our company growth and success
• Demonstrated experience in toll infrastructure, roadside, back-office systems, customer service center operations, and supporting systems

What We Offer

RK&K offers excellent potential for career advancement and professional growth. We also offer attractive compensation packages commensurate with experience and a comprehensive benefits package including:

• Paid time off
• Hybrid work (home and office)
• Tuition reimbursement
• Health, dental, vision, life and disability insurances
• Paid parental leave
• Wellness programs and employee resource groups
• Career Development
• Matching 401(k) plan
• Paid Holidays
• Much Much more!

Why RK&K?

As a full-service engineering and construction management firm, RK&K gives you the opportunity to directly impact the communities in which we live and work. What sets RK&K apart is an award-winning culture that has fostered a spirit of collaboration and trust for over 100 years. To its clients, the firm delivers concepts, processes, and outcomes that are designed for success. RK&K has earned its reputation as a trusted partner, responsive employer, and community steward.