Senior TMS Compliance QA Lead

Screendesk; United States; On-site; USD 99,000 - 117,000; Full time

Job summary

Coinbase is seeking an experienced Quality Assurance professional to audit transaction monitoring system (TMS) cases and support AML/CFT programs. You will train analysts, present insights, and drive process improvements across Data Analytics, Escalations, and Compliance teams, with in-person participation required.

The role emphasizes deep regulatory knowledge, metrics reporting, and ability to work with global partners, including occasional extended hours to meet deadlines.

Qualifications

• 6+ years hands-on experience in QA, Audit, or Financial Crime Investigator.
• Working knowledge of BSA/AML laws, regulations, and rules for financial services/products.
• ACAMS or equivalent AML qualification.
• Experience in assisting, developing, and producing metrics and reporting.
• Strong written/verbal communication, critical thinking, and problem-solving skills.
• Highly-motivated, analytical, organized, innovative, and adaptive.
• Multi-tasking ability, team-oriented, and a self-starter.
• Proven ability to work collaboratively with global partners in other functional units.
• Exceptional work ethic and flexibility to work extended hours to meet deadlines.
• Ability to work with limited direction from management.
• Intermediate level in PowerPoint/Google Slides and Excel/Google Sheets.

Responsibilities

• Perform QA reviews of TMS cases based on the quality rubric, ensuring compliance with established guidelines.
• Proactively seek opportunities to tackle challenging and impactful assignments
• Assist on 2LoD reviews and provide timely responses to findings
• Lead calibrations & office hours supporting other QA analysts
• Conduct root cause analysis on thematic issues
• Identify procedural gaps or inconsistencies and provide proposed solutions
• Conduct training of new QA and QC joiners along with validating their practice cases
• Collaborate with internal support teams across Data Analytics, Escalations teams, Financial Crime Compliance, and L&D to enhance processes and workflows.
• Present QA findings, insights, and recommendations persuasively to inspire positive change via weekly metrics/dashboards
• Provide feedback on drafted procedures regarding areas of opportunity and how the procedures can be enhanced to increase clarity and consistent execution
• Support agents in addressing their queries on complex procedural requirements
• Undertake highly complex audits that have a substantial impact on Compliance Operations
• Apply in-depth knowledge of regulatory requirements when reviewing unusual or complex cases/scenarios

Skills

QA & Audit experience

Financial Crime Investigation

BSA/AML knowledge

Metrics & reporting

Communication

Analytical thinking

Multi-tasking

Collaboration with global partners

PowerPoint/Slides & Excel

Education

ACAMS certification

Tools

PowerPoint

Excel

Google Slides

Google Sheets

JIRA / Salesforce Service Cloud

Job description

Coinbase is seeking an experienced Quality Assurance professional to audit transaction monitoring system (TMS) cases and support AML/CFT programs. You will train analysts, present insights, and drive process improvements across Data Analytics, Escalations, and Compliance teams, with in-person participation required.

The role emphasizes deep regulatory knowledge, metrics reporting, and ability to work with global partners, including occasional extended hours to meet deadlines.