Senior Tier II IT Troubleshooter

Lyons HR, LLC; Richmond (VA); On-site; USD 60,000 - 90,000; Full time

Job summary

Lyons HR, LLC seeks a Tier 2 Technician for a managed services provider (MSP) role. The position combines on-site client visits with remote troubleshooting, handling escalated issues and complex server, network, and cloud tasks.

A strong customer-service orientation and problem-solving mindset are essential. The ideal candidate has 2–3 years in a Tier II MSP role, hands-on experience with Windows/Linux servers, VMware/Hyper-V, Active Directory, DNS/DHCP, and a commitment to documentation and

Qualifications

• 2–3 years in a Tier II MSP role required; MSP experience preferred.
• Strong problem-solving skills with IT knowledge.
• Experience with Windows and Linux/Unix servers, networks, and virtualization.
• Excellent verbal and written communication; able to explain complex issues clearly.
• Bachelor's or Associate degree in a related field.

Responsibilities

• Provide advanced technical support and escalate when needed.
• Respond to on-site client requests with reliable transportation.
• Configure and manage server roles and security measures.
• Manage network devices and cloud services as needed.
• Document procedures and contribute to knowledge base.

Skills

Network troubleshooting

Communication skills

Team collaboration

Customer service

Multitasking

Education

Bachelor or Associate degree in related field

Tools

Active Directory

VMware

Hyper-V

Windows Server

Job description

Lyons HR, LLC seeks a Tier 2 Technician for a managed services provider (MSP) role. The position combines on-site client visits with remote troubleshooting, handling escalated issues and complex server, network, and cloud tasks.

A strong customer-service orientation and problem-solving mindset are essential. The ideal candidate has 2–3 years in a Tier II MSP role, hands-on experience with Windows/Linux servers, VMware/Hyper-V, Active Directory, DNS/DHCP, and a commitment to documentation and