Senior Tier 3 Technical Support Engineer - Hybrid, London

Outreach; London (KY); Hybrid; USD 79,000 - 112,000; Full time

Job summary

Outreach, a leading agentic AI platform for revenue teams, is seeking a Senior Tier 3 Technical Support Engineer located near London. You will be a trusted advisor across the Support team and collaborate with Product, Engineering, and Customer Success to drive resolutions.

This full-time, hybrid role emphasizes incident management and resolving complex technical issues, with an office-centric culture and weekly in-person interactions near the London office.

Qualifications

• Experience in high-level technical support and incident management.
• Ability to troubleshoot complex issues and collaborate cross-functionally with product and engineering.
• Strong communication skills for stakeholder updates and escalations.

Responsibilities

• Resolve Tier 3 technical issues across the organization.
• Partner with Technical Support Delivery, Escalations, AM, CS, PS, Product Management and Engineering.
• Act as a subject matter expert in at least one product functional area.

Job description

Outreach, a leading agentic AI platform for revenue teams, is seeking a Senior Tier 3 Technical Support Engineer located near London. You will be a trusted advisor across the Support team and collaborate with Product, Engineering, and Customer Success to drive resolutions.

This full-time, hybrid role emphasizes incident management and resolving complex technical issues, with an office-centric culture and weekly in-person interactions near the London office.