Senior Tier-2 Application Support Engineer

United Way of Greenville County; Westerville (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

VPL is seeking a Tier 2 Application Support Engineer to provide advanced technical support for healthcare logistics and pharmacy shipping applications, focusing on High Value Shipping solutions. You will serve as the escalation point for complex issues beyond Tier 1 support.

You will collaborate with Customer Care, Engineering, Product, Carrier Operations, and Implementation teams to investigate incidents, perform root cause analysis, support customer implementations, and ensure timely

Qualifications

• 3+ years in technical support, application support, or related roles.
• Experience troubleshooting software applications, integrations, and workflows.
• Knowledge of Windows Server and Windows Services.
• Experience with PostgreSQL or relational databases.
• Familiar with APIs and system integrations.
• Experience with Zendesk or Salesforce ticketing.
• Strong analytical, problem-solving, and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as primary escalation point for complex application and technical issues.
• Troubleshoot software, database, workflow, integration, and system problems.
• Perform root cause analysis and document findings.
• Collaborate with Engineering on defects, bugs, and enhancements.
• Provide timely updates during escalation lifecycle.
• Support applications, shipping platforms, and carrier integrations.
• Investigate APIs, data integrations, and configuration issues.
• Assist with onboarding, implementations, migrations, and product rollouts.
• Maintain troubleshooting guides and technical documentation.
• Identify recurring issues and suggest improvements.
• Participate in training and cross-functional initiatives.

Skills

Windows Server

PostgreSQL

APIs

Application Logs

Zendesk

Salesforce

Analytics

Communication

Multitasking

Tools

Diagnostic Tools

SQL

Job description

VPL is seeking a Tier 2 Application Support Engineer to provide advanced technical support for healthcare logistics and pharmacy shipping applications, focusing on High Value Shipping solutions. You will serve as the escalation point for complex issues beyond Tier 1 support.

You will collaborate with Customer Care, Engineering, Product, Carrier Operations, and Implementation teams to investigate incidents, perform root cause analysis, support customer implementations, and ensure timely