Lead Thought Leadership Research Strategist (Remote)

ServiceNow, Inc.; Austin (TX); Hybrid; USD 110,000 - 170,000; Full time

Job summary

ServiceNow, Inc. is seeking an individual contributor to translate complex research data into compelling stories for executive decisions.

You will own the hypothesis-to-narrative process for thought leadership reports, from designing survey instruments to analyzing findings and shaping them into original, C-suite-ready insights. You will design and stress-test research, run quantitative and qualitative analyses, and craft narrative frameworks that inform derivative content and executive-facing

Qualifications

• 7+ years of experience in market research, thought leadership, management consulting, or a similar analytical and editorial discipline.
• Experience designing quantitative survey instruments and qualitative research frameworks that test specific hypotheses
• Strong analytical skills with hands-on experience running segment cuts, crosstabs, and statistical analysis
• Experience using AI tools to accelerate research and analysis, with the judgment to verity outputs and protect methodological rigor
• Demonstrated ability to translate complex data into compelling narratives that resonate with C-suite audiences
• Excellent writing and editorial judgment, with a portfolio of research-backed content
• Experience partnering with external research firms on survey design, fielding, and analysis
• Comfort with ambiguity and the ability to move fast on rapid research without sacrificing methodological rigor

Responsibilities

• Validate ideas before they scale. Conduct desk research to stress-test hypotheses and identify blind spots before committing to full survey instrument design.
• Manage survey design and methodology for assigned research projects, including sample sizing, weighting, screening, and regional representation
• Design survey instruments in partnership with research firms to test hypotheses with rigor before fielding
• Bring emerging methodologies into the program mix, such as AI-moderated qualitative research with consumers, to add depth to large-scale customer experience studies
• Analyze and interpret both quantitative and qualitative data from various sources
• Work with complex data to shape original and impactful storylines
• Translate data into actionable insights into actionable for executive audiences
• Write and storyboard thought leadership research reports from research findings, with a clear argument and editorial voice
• Ground claims in data, ensuring the evidence informs the story
• Collaborate with editorial team on derivative content for assigned programs

Skills

Market research

Thought leadership

Survey design

Data analysis

AI tools

Executive storytelling

Editorial writing

External partners

Ambiguity tolerance

Job description

ServiceNow, Inc. is seeking an individual contributor to translate complex research data into compelling stories for executive decisions.

You will own the hypothesis-to-narrative process for thought leadership reports, from designing survey instruments to analyzing findings and shaping them into original, C-suite-ready insights. You will design and stress-test research, run quantitative and qualitative analyses, and craft narrative frameworks that inform derivative content and executive-facing