Senior Testing and Change Management Consultant

American Unit Inc.; Ralston (NE); On-site; USD 120,000 - 160,000; Full time

Job summary

American Unit Inc. is seeking a Senior Testing and Change Management Consultant to be onsite in Omaha, NE, collaborating with business stakeholders to ensure successful solution delivery through structured testing, change readiness, and coordinated cutovers.

The role emphasizes customer experience, operational continuity, and readiness planning across testing, deployment, and post-release support, with senior-level expertise guiding cross-functional teams in a fast-paced environment.

Qualifications

• 7–15 years of relevant experience in testing, change management, release management, or related roles.
• Experience building test plans and managing readiness in complex environments.
• Ability to partner with business stakeholders to ensure successful delivery.
• Experience leading change management activities and training coordination.
• Experience creating release, deployment, and cutover plans that minimize disruption.
• Experience coordinating customer-facing cutovers and cross-functional teams.
• Background in defect tracking, test execution, and readiness reporting.
• Experience in customer support or service-oriented settings is preferred.
• Strong communication, facilitation, and stakeholder management skills.
• Highly organized, detail-oriented, and able to manage multiple priorities onsite.

Responsibilities

• Develop and maintain test plans to support delivery and business readiness.
• Collaborate with stakeholders to align testing with business needs.
• Lead testing efforts across project phases including planning, execution, tracking.
• Support change management activities including communications and training.
• Create release and deployment plans to reduce disruption.
• Plan and manage customer-facing cutovers with cross-functional teams.
• Coordinate teams through testing, deployment, cutover, and post-release support.
• Identify and mitigate risks related to testing, readiness, and continuity.
• Facilitate readiness checkpoints, go/no-go discussions, and post-implementation reviews.
• Communicate clearly with stakeholders to keep teams informed.
• Support adoption with training, communications, and transition materials.
• Maintain focus on customer experience and service continuity throughout lifecycle.

Skills

Testing

Change management

Release management

Deployment coordination

Stakeholder communications

Customer experience

Cross-functional teamwork

Communication skills

Organizational skills

Job description

Senior Testing and Change Management Consultant

Location: Omaha, NE (Onsite — 5 Days a week)

Position Summary
The Senior Testing and Change Management Consultant is an onsite contractor role supporting high-priority solution delivery through structured testing, change management, release planning, and customer-facing cutover execution. This role partners closely with business stakeholders and cross-functional teams to develop comprehensive test plans, prepare users for change, and ensure releases are delivered with minimal disruption. The ideal candidate brings senior-level experience in testing and change management within customer support or service-oriented environments where customer experience, operational continuity, and implementation readiness are critical.

Responsibilities

• Develop, manage, and maintain comprehensive test plans that support successful solution delivery and business readiness.
• Partner closely with business stakeholders to understand requirements, align testing activities, and ensure solutions meet business needs.
• Lead and coordinate testing efforts across project phases, including planning, execution, tracking, defect management, and stakeholder reporting.
• Support change management activities, including stakeholder communications, training coordination, change impact assessments, and organizational readiness planning.
• Create and execute release and deployment plans that reduce business disruption and support seamless adoption.
• Plan and manage customer-facing cutovers, ensuring operational teams, support teams, business users, and technology partners are aligned and prepared.
• Coordinate cross-functional teams throughout testing, deployment, cutover, and post-release support activities.
• Identify and mitigate implementation risks related to testing gaps, user readiness, business continuity, customer experience, and operational impact.
• Facilitate readiness checkpoints, status meetings, go/no-go discussions, and post-implementation reviews.
• Communicate clearly with stakeholders at all levels to keep teams informed, aligned, and accountable.
• Support adoption by ensuring training, communications, support materials, and transition activities are delivered on time.
• Maintain focus on customer experience and service continuity throughout the change, release, and deployment lifecycle.

Qualifications

• 7–15 years of relevant experience in testing, change management, release management, deployment coordination, or related solution delivery roles.
• Strong experience developing and managing comprehensive test plans in complex business or technology environments.
• Demonstrated ability to partner with business stakeholders to support successful solution delivery.
• Experience leading change management activities, including stakeholder communications, training coordination, and organizational readiness planning.
• Experience creating and executing release, deployment, and cutover plans that minimize business disruption.
• Proven experience planning and managing customer-facing cutovers, including cross-functional coordination and implementation risk mitigation.
• Strong background in defect tracking, test execution management, issue resolution, and readiness reporting.
• Preferred experience in customer support, customer service, contact center, or other service-oriented environments.
• Strong understanding of how system, process, or operational changes can impact customer experience and business continuity.
• Excellent communication, facilitation, and stakeholder management skills.
• Highly organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment.
• Ability to work onsite and collaborate effectively with project teams, business users, and leadership.