Senior Test Lead

HCL Technologies Limited; Austin (TX); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical insurance

Employee assistance program

401(k) retirement plan

Paid time off

Job summary

HCL Technologies Limited seeks an experienced StarOS Mobility 4G/PGW Customer Experience Engineer with 10+ years in mobile packet core technologies. You will support Cisco StarOS platforms, 4G EPC/PGW deployments, and work closely with telecom customers on upgrades, deployments, migrations and production changes.

The role requires strong customer interaction, communication skills, and the ability to lead technical discussions with Tier-1 operators.

Qualifications

• About 10+ years in telecom/mobile packet core technologies.
• 5+ years hands-on with Cisco StarOS mobility platforms.
• Experience with 4G EPC/PGW deployments.
• Experience supporting large Tier-1 or Tier-2 providers.
• Production software upgrades and live subscriber troubleshooting.

Responsibilities

• Engage customers and own technical delivery during upgrades, expansions, deployments, migrations, feature introductions, troubleshooting, and production changes.
• Collaborate with engineering, TAC, deployment, and account teams to ensure successful delivery and operation of mobile packet core networks.
• Explain complex technical issues clearly to engineering and management audiences.

Skills

4G EPC

StarOS platforms

Packet core

Network troubleshooting

End-to-end flow

Monitoring

Static routing

IP addressing

Customer engagement

Communication skills

Education

Bachelor's or Master's in ECE/IT

Tools

VMware

OpenStack

Kubernetes

Job description

Cisco is looking for an experiencedStarOS Mobility 4G / Packet Gateway (PGW) Customer Experience Engineerwith approximately10+ years of experience in mobile packet core technologies.

The ideal candidate will have strong hands-on expertise inCisco StarOS-based mobility platforms, particularly4G EPC / PGW, along with extensive experience supporting large-scale service provider environments.

This is a customer-facing technical role requiring the engineer to work closely with telecom customers duringsoftware upgrades, network expansions, new deployments, migrations, feature introductions, troubleshooting, and production change activities.

The engineer will act as a trusted technical advisor to customers and will collaborate closely with Cisco engineering, system test, TAC, deployment, and account teams to ensure successful delivery and operation of mission-critical mobile packet core networks.

Key Responsibilities

• Customer Engagement & Technical Ownership

Skill Requirements

• Strong knowledge of 3GPP 4G EPC architecture and hands-on expertise
• Strong understanding of interfaces and protocols
• Strong hands-on experience with Cisco StarOS-based mobility platforms, preferably including:
• Cisco Virtualized Packet Core / StarOS virtual platforms, where applicable
• High availability and redundancy
• StarOS software upgrades
• System monitoring and troubleshooting
• CPU and memory
• Logs and traces
• Strong understanding of:
• Static routing
• IP addressing and subnetting
• Ability to troubleshoot end-to-end packet flow from the mobile subscriber through the EPC toward external data networks.

Other Requirements

The candidate must have strong customer interaction experience and demonstrate:

Customer-Facing Skills

• Excellent verbal and written communication.
• Ability to explain complex technical issues clearly to both engineering and management audiences.
• Confidence leading technical discussions with Tier-1 telecom operators.
• Ability to manage high-pressure production situations.
• Strong ownership and accountability.
• Ability to coordinate across geographically distributed teams.
• Strong problem-solving and analytical skills.
• Ability to prioritize activities during customer-impacting incidents.

Preferred Experience

• Approximately 10+ years of telecom / mobile packet core experience.
• At least 5+ years of hands-on experience with Cisco StarOS mobility platformsis highly desirable.
• Extensive experience with 4G EPC / PGW deployments.
• Experience supporting large Tier-1 or Tier-2 telecom service providers.
• Hands-on experience performing production software upgrades.
• Experience troubleshooting live subscriber-impacting issues.
• Experience working with TAC, engineering, development, and system-test organizations.
• Experience with large subscriber-scale mobile networks.

Exposure to the following would be advantageous:

• VMware / OpenStack / Kubernetes environments

Education

Bachelor's or Master's degree in:

• Electronics and Communication Engineering
• Information Technology or equivalent relevant industry experience.

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies:

• medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance
• employee assistance program
• 401(k) retirement plan
• 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year)
• 10 paid holidays per year