Senior Terminal Operations Manager

Quality Carriers, Inc.; Stockertown (PA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical

Dental & vision

401k matching

Employee assistance program

Paid time off

Job summary

Quality Carriers, Inc. seeks a knowledgeable Operations Manager to lead a terminal team in Stockertown, PA. You will oversee dispatch, customer service, driver recruitment and compliance with SOPs and DOT regulations.

The role emphasizes data-driven decisions, cross-functional coordination, and delivery of high-quality service in a fast-paced environment. Prior terminal experience is preferred and on-site work is required.

Qualifications

• Knowledge of bulk truck terminal operations and standard procedures.
• Strong leadership with ability to manage teams.
• Excellent written and verbal communication.
• Proficient in DOT rules and safety requirements.
• Experience in transportation, logistics, or operations management.

Responsibilities

• Lead dispatch operations, customer service, driver recruitment and retention.
• Ensure compliance with SOPs and DOT regulations.
• Oversee tank cleaning, maintenance and service performance.
• Coordinate schedules and manage documentation in cloud systems.
• Train new staff and support terminal operations.

Skills

Leadership

Dispatch operations

DOT compliance

Data analysis

Customer service

Team coordination

Google Workspace

Education

High School Diploma or GED

2–4 years terminal experience

Tools

Google Workspace

Office software

Job description

Quality Carriers, Inc. seeks a knowledgeable Operations Manager to lead a terminal team in Stockertown, PA. You will oversee dispatch, customer service, driver recruitment and compliance with SOPs and DOT regulations.

The role emphasizes data-driven decisions, cross-functional coordination, and delivery of high-quality service in a fast-paced environment. Prior terminal experience is preferred and on-site work is required.