Senior Teller: Elevate Client Service & Bank Operations

First Interstate; Gettysburg (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

First Interstate Bank is seeking a Senior Teller to manage daily teller transactions in both lobby and drive-up locations, delivering outstanding service and building client relationships to identify referral opportunities for additional products and services.

The role requires a High School Diploma and 1–3 years of cash handling and customer service experience, with strong math, communication, and discretion for confidential information. Training and team collaboration are emphasized.

Qualifications

• High School Diploma or GED required.
• 1-3 years experience in cash handling and customer service.
• Strong numerical ability and attention to detail.
• Ability to handle confidential information with discretion.

Responsibilities

• Process deposits, loan payments, mortgage payments, credit card payments, escrow payments, cash advances, check cashing, selling cashier’s checks, proof transactions, and buying or selling foreign currency.
• Delivers personalized client service in person and over the phone by answering questions, assisting with issues, and offering solutions.
• Processes additional transactions as needed, including preparing currency transaction reports.
• Completes special client requests such as closing accounts, processing check orders, exchanging foreign currency, providing special statements and copies, completing referrals, and performing safe-deposit box procedures.
• Reconciles cash drawer by verifying cash transactions, counting and packaging currency and coin, submitting excess cash and mutilated currency to the vault custodian, and maintaining an authorized cash supply.

Skills

Confidential information handling

Mathematical aptitude

Written and verbal communication

CRM systems familiarity

Interpersonal skills

Cash handling accuracy

Regulatory compliance

Training orientation

Education

High School Diploma or GED

Tools

CRM software

Job description

First Interstate Bank is seeking a Senior Teller to manage daily teller transactions in both lobby and drive-up locations, delivering outstanding service and building client relationships to identify referral opportunities for additional products and services.

The role requires a High School Diploma and 1–3 years of cash handling and customer service experience, with strong math, communication, and discretion for confidential information. Training and team collaboration are emphasized.