Senior Teller & Client Services Pro

First Interstate Properties, Ltd.; Spearfish (SD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Generous PTO included

Child care assistance program

Exercise reimbursement program

Community involvement opportunities

Job summary

First Interstate Bank is seeking a Senior Teller at our Spearfish, SD Main branch. This role focuses on daily teller transactions in lobby and drive-up areas, delivering outstanding client service, and developing client relationships with a view to referrals to other banking products.

You will handle deposits, loan and mortgage payments, foreign currency, cashier’s checks, and more, while upholding dual-control procedures, confidentiality, and banking policies.

Qualifications

• Ability to handle confidential and sensitive information with discretion.
• Strong mathematical aptitude.
• Excellent written and verbal communication skills.
• Working knowledge of digital platforms and CRM systems.
• Strong interpersonal skills.
• Adheres to check and cash-handling standards and bank cash-balancing requirements.
• Commitment to regulatory compliance and training.

Responsibilities

• Provide client account services by processing deposits, payments, and currency exchange.
• Deliver personalized client service in person and by phone; resolve issues and offer solutions.
• Process additional transactions and prepare currency transaction reports.
• Handle special requests like account closings, check orders, and safe-deposit boxes.
• Reconcile cash drawer and maintain adequate cash supply.
• Record activities, incidents, and referrals in the CRM/recording system.
• Identify cross-sell opportunities and refer clients to appropriate bankers.
• Maintain confidentiality and protect bank operations.

Skills

Confidentiality

Math aptitude

Written and verbal communication

CRM systems

Interpersonal skills

Cash handling

Regulatory compliance

Training

Education

High School Diploma / GED

Tools

CRM systems

Job description

First Interstate Bank is seeking a Senior Teller at our Spearfish, SD Main branch. This role focuses on daily teller transactions in lobby and drive-up areas, delivering outstanding client service, and developing client relationships with a view to referrals to other banking products.

You will handle deposits, loan and mortgage payments, foreign currency, cashier’s checks, and more, while upholding dual-control procedures, confidentiality, and banking policies.