Senior Teller - Client Services & Cash Handling Expert

First Interstate Bank; South Dakota; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Generous PTO

Child Care Assistance Program

Exercise reimbursement

Community involvement

Job summary

First Interstate Bank?s Yankton, SD branch seeks a Senior Teller to manage daily teller transactions in lobby and drive-up areas, delivering outstanding client service and building client relationships by recognizing referral opportunities for additional products and other lines of business.

The role involves processing deposits, payments, currency exchange, and referrals, while adhering to dual-control procedures and confidentiality. Training and community involvement are encouraged.

Qualifications

• Ability to handle confidential information with discretion.
• Strong mathematical aptitude.
• Excellent written and verbal communication skills.
• Working knowledge of CRM systems and digital platforms.
• Strong interpersonal skills.
• Adheres to all check and cashhandling standards and meets bank cash balancing requirements.
• Demonstrates compliance with all bank regulations and training requirements.
• Stays current on regulatory changes and bank policies.

Responsibilities

• Process deposits, loan payments, mortgage payments, credit card payments, escrow payments, cash advances, check cashing, cashier's checks, and currency exchange.
• Deliver personalized client service in person and over the phone; answer questions and resolve issues.
• Process additional transactions and prepare currency transaction reports.
• Complete special requests, referrals, and safedeposit box procedures.
• Reconcile cash drawer and maintain authorized cash supply.
• Record activities and referrals using CRM systems.
• Identify cross-sell opportunities by informing clients of services and directing to a banker.
• Maintain confidentiality and comply with dual-control procedures.

Skills

Confidentiality

Mathematical aptitude

Written and verbal communication

CRM familiarity

Interpersonal skills

Cash handling accuracy

Education

HS diploma or GED

Job description

First Interstate Bank?s Yankton, SD branch seeks a Senior Teller to manage daily teller transactions in lobby and drive-up areas, delivering outstanding client service and building client relationships by recognizing referral opportunities for additional products and other lines of business.

The role involves processing deposits, payments, currency exchange, and referrals, while adhering to dual-control procedures and confidentiality. Training and community involvement are encouraged.