Senior Teller & Client Services Lead

First Interstate Properties, Ltd.; Yankton (SD); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Generous PTO

Child Care Assistance Program

Exercise reimbursement

Job summary

First Interstate Bank in Yankton, SD is seeking a Senior Teller to handle daily teller transactions in both lobby and drive-up locations, ensuring outstanding client service and strong client relationships.

The role includes dual-control responsibilities, cash handling, and cross-selling opportunities to other bank products. It requires 1–3 years of cash handling and customer service experience, HS diploma or GED, and strong mathematical and communication skills.

Qualifications

• High School Diploma or GED required.
• 1-3 years cash handling and customer service experience required.
• Excellent written and verbal communication skills.
• Ability to handle confidential information.
• Strong mathematical aptitude.
• Knowledge of CRM systems and digital platforms.
• Willingness to comply with bank policies and regulations.

Responsibilities

• Process deposits, loan payments, mortgage payments, credit card payments, escrow payments, cash advances, check cashing, and currency exchange.
• Deliver personalized client service in person and over the phone.
• Process additional transactions and special requests, including currency reports and referrals.
• Maintain cash drawer accuracy and balance; reconcile cash transactions.
• Identify cross-sell and referral opportunities and connect clients to bankers.
• Comply with security procedures and participate in dual-control functions.

Skills

Cash handling

Customer service

Communication

CRM systems

Regulatory compliance

Discretion

Interpersonal skills

Education

HS Diploma or GED

Job description

First Interstate Bank in Yankton, SD is seeking a Senior Teller to handle daily teller transactions in both lobby and drive-up locations, ensuring outstanding client service and strong client relationships.

The role includes dual-control responsibilities, cash handling, and cross-selling opportunities to other bank products. It requires 1–3 years of cash handling and customer service experience, HS diploma or GED, and strong mathematical and communication skills.