Senior Teller

Florence Bank; West Springfield (MA); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

4+ weeks PTO

Tuition reimbursement

Wellness incentives

401K with dollar-for-dollar match

Profit sharing bonus

Weekly pay

Insurance: medical, dental, vision, &/

Job summary

Florence Bank is seeking a Senior Teller in West Springfield. The role handles customer transactions, supports the Teller Operations Manager, and helps ensure efficient teller line operation.

Requirements include a high school diploma or GED, at least two years of teller experience, strong communication, and adaptability to evolving technology. Salary includes benefits and weekly pay.

Qualifications

• High school diploma or GED; CFT or additional college courses preferred.
• Minimum of two years teller experience.
• Experience in a customer service-related position.
• Excellent communication and interpersonal skills.
• Strong knowledge of current technology and ability to adapt to changing technology.

Responsibilities

• Handle customer transactions courteously, professionally, and accurately.
• Provide support to the Teller Operations Manager and act as a resource for tellers.
• Ensure efficient operation of the teller line.
• Assist tellers in balancing, resolving discrepancies, researching errors, and handling unusual transactions.
• Oversee tellers to ensure compliance with bank policies and procedures.
• Assist in policy exceptions, overrides, and customer issue resolution.
• Prepare records for cash transactions over $10,000.

Education

High School Diploma or GED; CFT or college courses preferred

Two years teller experience

Customer service experience

Excellent communication and interpersonal skills

Strong technology skills & adaptability

Job description

Senior Teller, West Springfield Regular Full-Time Requisition ID: 1761

Salary Range: $18.73 To $23.41 Hourly Are you looking for an employer that provides 4+ weeks of PTO and benefits upon hire, focuses on advancement opportunities, and has an overall average employee tenure of a decade? With tuition reimbursement, wellness incentives, and a 401K plan with dollar-for-dollar match, Florence Bank has it all!

At Florence Bank, we offer:

• Competitive salary Generous paid time off 12 paid
• holidays Dynamic work culture Fun work environment Weekly pay schedule
• Medical, dental, vision and life insurance upon hire 401K plan with
• dollar-for-dollar match Profit sharing bonus after two full calendar
• years of employment Robust wellness program with monetary incentives
• $5,000 tuition reimbursement each calendar year.

Position Summary:

Handles various customer transactions in a courteous, professional, and accurate manner. Provides support to the Teller Operations Manager and acts as a resource for tellers to ensure efficient operation of the teller line.

Essential Functions:

Consistently provides superior professional service to internal and external customers. Consistently meets expectations of teamwork, punctuality, and regular, reliable attendance. Has a clear understanding of all policies; performs normal teller duties. Approves policy exceptions, overrides transactions, and responds to customer complaints. Assists tellers in resolving balancing discrepancies, customer problems, researching and resolving errors, and handling unusual transactions. Assumes all responsibilities of the Teller Operations Manager in his/her/their absence. Creates awareness about bank products and services and refers customers to appropriate employees. Assist in balancing/trouble shooting cash recyclers, weekly cash ordering/shipments, and all monthly audits. Coaches and develops Tellers by providing timely feedback. Oversees tellers to ensure compliance with bank policies and procedures. Provides feedback to the Teller Operations Manager on a regular basis. Maintains a working knowledge of the BSA requirements and related policies and procedures. Prepares a complete and accurate record for each cash transaction in excess of $10,000. Processes foreign currency purchases and sales. May perform customer service-related services. Provides support to all branches.

Other Responsibilities:

Assumes additional responsibilities, as requested.

Education, Experience, and Skills Required:

The following Skills, Experience, Or Background Are Necessary (with Or Without accommodation) for this position. High school diploma or GED; CFT or additional college courses preferred. Minimum of two (2) years teller experience. Experience in a customer service-related position. Excellent communication and interpersonal skills. Strong knowledge of current technology and ability to adapt to changing technology.

Physical Demands/Conditions Requirements:

General office environment. Stands for an extended period (up to 7.5 hours per day). Counts cash/coin for an extended period (up to 6 hours per day). Uses computer keyboard to enter transactions or obtain account information (up to 3 hours per day). Carries bags of coin (up to 25 pounds). Ability to wear headphones/head set for extended periods of time to communicate with drive-up bank customers.

Equipment Used:

General office equipment. In addition to being responsible for completing an accurate CTR, Tellers are responsible for properly identifying all bank customers in accordance with the bank?s Customer Identification Program. All employees handling customer accounts and transactions have a duty to report apparent suspicious activity and OFAC matches to the BSA Officer and the Security Officer.