Retail Trainer

Florence Bank; Florence (MA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

PTO and holidays

Insurance upon hire

401K plan with match

Profit sharing

Tuition reimbursement

Wellness program

Job summary

Florence Bank is seeking a Retail Trainer to support the development and delivery of on-the-job and technical training for our retail staff at the Main Office. You will work under the Retail Training Manager to implement programs that improve service quality and product knowledge across branches.

The role requires a minimum of two years teller/CSR experience, strong communication skills, and comfort with current technology. Competitive pay, generous PTO, and benefits are provided.

Qualifications

• Minimum of two (2) years teller and CSR experience.
• Prior training experience preferred.
• Strong communication and interpersonal skills.
• Strong knowledge of current technology and ability to adapt to changing technology.

Responsibilities

• Assists the Retail Training Manager with the development, implementation, and coordination of on-the-job training programs and specialized technical training for Retail staff.
• Provides support to all branches.
• Conducts test bank and on the job training for all retail employees.
• Completes 6-8-week follow-up teller trainee evaluation.
• Supports the Retail Training Manager on special projects and tasks for Retail Administration.

Skills

Teller experience

CSR experience

Training preferred

Communication skills

Tech-savvy

Job description

Are you looking for an employer that provides 4+ weeks of PTO and benefits upon hire, focuses on advancement opportunities, and has an overall average employee tenure of a decade? With tuition reimbursement, wellness incentives, and a 401K plan with dollar-for-dollar match, Florence Bank has it all!

At Florence Bank, we offer:

• Generous paid time off
• 12 paid holidays
• Dynamic work culture
• Medical, dental, vision and life insurance upon hire
• 401K plan with dollar-for-dollar match
• Profit sharing bonus after two full calendar years of employment
• Robust wellness program with monetary incentives
• $5,000 tuition reimbursement each calendar year

We are currently seeking candidates to join our exceptional team for the following position:

Job Title

Retail Trainer

Location

Main Office

Salary Range

$23.89 To $28.00 *Compensation for this position is commensurate with experience. The posted range is intended to provide a general estimate and does not guarantee a specific rate of pay.

Position Summary

Assists the Retail Training Manager with the development, implementation, and coordination of on-the-job training programs and specialized technical training for Retail staff.

Essential Functions

• Consistently provides superior professional service to internal and external customers.
• Consistently meets expectations of teamwork, punctuality, and regular, reliable attendance.
• Conducts test bank and on the job training for all retail employees.
• Completes 6-8-week follow-up teller trainee evaluation.
• Consistently demonstrates excellent communication and facilitation skills.
• Functions as a Float Teller and Float CSR.
• Supports the Retail Training Manager on special projects and tasks for Retail Administration.
• Provides support to all branches.

Other Responsibilities

Assumes additional responsibilities, as requested.

Education, Experience, and Skills Required

The following skills, experience, or background are necessary (with or without accommodation) for this position:

• Minimum of two (2) years teller and CSRexperience.
• Prior training experience preferred.
• Strong communication and interpersonal skills.
• Strong knowledge of current technology and ability to adapt to changing technology.

Physical Demands/Conditions Requirements

• General office environment.
• Stands or sits for an extended period (up to 7.5 hours per day).
• Travel to various branch offices.
• Frequent use of computer.

Equipment Used

• General office equipment.

All employees handling customer accounts and transactions have a duty to report apparent suspicious activity and OFAC matches to the BSA Officer and the Security Officer.

In addition to being responsible for completing an accurate Large Currency Transaction record for each cash transaction in excess of $10,000, Customer Service Representatives and Lenders are responsible for properly identifying all new bank customers in accordance with the bank's Customer Identification Program.

Florence Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.