Senior Telephony & Patient Communications Product Lead

Investigo; Denver (CO); Vor Ort; USD 140.000 - 190.000; Vollzeit

Zusammenfassung

Investigo seeks a Senior Digital Product Manager to own the strategy, roadmap, and delivery of telephony and patient communications ecosystems. You will lead end-to-end features from IVR design to omnichannel experiences, partnering with engineering, clinical, and operational teams to improve patient access and care workflows.

The role emphasizes data-driven decision making, cross-functional leadership, and strong collaboration with technology partners to build scalable communications solutions

Qualifikationen

• 5+ years of Product Management experience.
• Experience owning telephony, contact center, communications, or CX technology products.
• Strong background working with engineering teams in Agile environments.
• Experience managing complex system integrations and cross-functional initiatives.
• Proven ability to leverage customer insights and data to drive product decisions.

Aufgaben

• Own the product vision, roadmap, and execution for telephony and patient communication products.
• Lead initiatives involving IVR systems, phone trees, call routing, contact center operations, and omnichannel communication experiences.
• Partner with engineering, clinical, and operational teams to improve patient access and communication workflows.
• Drive integrations between telephony platforms and systems such as EMR/EHR, CRM, scheduling, and care management tools.
• Identify opportunities to streamline workflows through automation, AI-driven capabilities, and intelligent routing.
• Use data and analytics to improve customer experience, operational efficiency, and key performance metrics.
• Manage product discovery, prioritization, delivery, and measurement within an Agile environment.
• Collaborate with internal stakeholders and external technology partners to build scalable communication solutions.

Kenntnisse

PM experience

Telephony & contact center

Agile development

Systems integrations

Data-driven decisions

Jobbeschreibung

Investigo seeks a Senior Digital Product Manager to own the strategy, roadmap, and delivery of telephony and patient communications ecosystems. You will lead end-to-end features from IVR design to omnichannel experiences, partnering with engineering, clinical, and operational teams to improve patient access and care workflows.

The role emphasizes data-driven decision making, cross-functional leadership, and strong collaboration with technology partners to build scalable communications solutions