Senior Telephony Engineer - Webex & Cloud Voice Architect

AccentCare, Inc.; Oregon; Hybrid; USD 120,000 - 145,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off and holidays

401(k) matching

Job summary

AccentCare, Inc. is seeking a Sr Telephony Engineer to design, implement, and optimize the organization’s enterprise voice, Webex Calling, and contact center platforms.

The role focuses on VoIP, SIP, IVR, and hybrid telephony across cloud and on-premises environments. You will lead engineering efforts, collaborate with vendors and internal teams, and ensure secure, reliable communications supporting patient-facing and business operations.

Qualifications

• Bachelor's degree or equivalent in IT/CS/Engineering or related field.
• 10+ years IT experience with at least 7 years in telephony/contact center/voice.
• Professional certifications such as Cisco Collaboration/CCNP/Webex related.
• Extensive experience with Webex Calling/Contact Center, VoIP, SIP, IVR, UCaaS/CCaaS.
• Cloud and hybrid telephony infrastructure experience (Webex Calling, SIP trunking, SBCs).
• Strong knowledge of VoIP, SIP, RTP, QoS, dial plans, routing and security.

Responsibilities

• Design, implement, maintain, and optimize enterprise telephony and contact center infrastructure.
• Configure, deploy, and support telephony hardware and services (Webex Calling, SBCs, voice gateways).
• Design and support cloud/hybrid telephony solutions (UCaaS/CCaaS, SIP trunking).
• Maintain voice security, dial plan governance, and routing controls.
• Provide advanced troubleshooting and escalation for complex incidents and outages.
• Perform root cause analysis and remediation actions.
• Monitor health and performance; propose improvements.
• Administer numbering/dial plans, IVR menus, queues and routing.

Skills

Telephony engineering

Webex Calling

VoIP & SIP

Call routing & IVR

Cloud & hybrid telephony

Stakeholder collaboration

Education

Bachelor's degree in IT/CS/Engineering

Tools

Cisco Collaboration

CCNP Collaboration

Webex Contact Center

SBCs

Voice gateways

Job description

AccentCare, Inc. is seeking a Sr Telephony Engineer to design, implement, and optimize the organization’s enterprise voice, Webex Calling, and contact center platforms.

The role focuses on VoIP, SIP, IVR, and hybrid telephony across cloud and on-premises environments. You will lead engineering efforts, collaborate with vendors and internal teams, and ensure secure, reliable communications supporting patient-facing and business operations.