Senior Teleoperations Lead

Tsmg; Boston (MA); On-site; USD 80,000 - 110,000; Full time

Job summary

Tsmg is looking for an experienced Senior Teleoperations Lead in Boston, MA, to oversee robotics operations supporting AI training and robotic deployments. The ideal candidate should have a strong background in managing teams within robotics or autonomous systems.

Your responsibilities will include supervising teleoperation teams, coordinating deployment schedules, and ensuring compliance with safety standards. This role offers a unique opportunity to contribute to the advancement of next-generation robotics.

Qualifications

• Experience in teleoperations or robotics operations.
• Leadership experience required.
• Strong troubleshooting and communication skills.

Responsibilities

• Supervise teleoperation teams across multiple shifts.
• Coordinate robot operations and deployment schedules.
• Monitor operational KPIs and productivity.
• Ensure compliance with safety and quality standards.
• Train and mentor new teleoperators.

Skills

Operational leadership

Troubleshooting skills

Decision-making skills

Communication skills

Job description

About the Role

We are seeking an experienced Senior Teleoperations Lead to oversee robotics operations teams supporting AI training, robotic testing, and commercial deployment programs.

In this role, you will be responsible for coordinating teleoperators, ensuring operational excellence, maintaining quality and safety standards, and serving as the primary point of contact between field operations, engineering teams, and client stakeholders.

The ideal candidate combines strong operational leadership with a passion for emerging technologies and has experience managing teams in robotics, autonomous systems, technical operations, control room environments, fleet operations, or other mission-critical programs.

This position offers the opportunity to play a key role in scaling next-generation robotics deployments while helping shape operational processes, performance standards, and workforce development across multiple locations and projects.

Responsibilities

• Supervise teleoperation teams across multiple shifts
• Coordinate robot operations and deployment schedules
• Monitor operational KPIs and productivity
• Ensure compliance with safety and quality standards
• Escalate technical issues and coordinate resolution
• Train and mentor new teleoperators
• Support customer-facing robotics deployments
• Produce operational reports and performance summaries

Qualifications

• Previous experience in teleoperations, robotics operations, AV operations, drone operations, fleet management, or control-room environments
• Experience leading operational teams
• Strong troubleshooting and decision-making skills
• Excellent communication and reporting abilities