Senior Teleoperations Lead

Tsmg; Cincinnati (OH); On-site; USD 85,000 - 110,000; Full time

Job summary

Tsmg is seeking an experienced Senior Teleoperations Lead in Cincinnati, Ohio to oversee robotics operations teams. In this role, you will supervise teleoperation teams, coordinate robot operations, and ensure compliance with safety and quality standards.

The ideal candidate will have strong operational leadership experience in robotics, with exceptional communication and troubleshooting skills. This position offers a unique opportunity to engage in next-generation robotics deployments.

Qualifications

• Experience in teleoperations or robotics operations.
• Familiarity with control room environments or fleet management.
• Strong communication and reporting abilities.

Responsibilities

• Supervise teleoperation teams across multiple shifts.
• Coordinate robot operations and deployment schedules.
• Monitor operational KPIs and productivity.
• Ensure compliance with safety and quality standards.

Skills

Operational leadership

Troubleshooting

Decision-making

Communication

Job description

About the Role

We are seeking an experienced Senior Teleoperations Lead to oversee robotics operations teams supporting AI training, robotic testing, and commercial deployment programs.

In this role, you will be responsible for coordinating teleoperators, ensuring operational excellence, maintaining quality and safety standards, and serving as the primary point of contact between field operations, engineering teams, and client stakeholders.

The ideal candidate combines strong operational leadership with a passion for emerging technologies and has experience managing teams in robotics, autonomous systems, technical operations, control room environments, fleet operations, or other mission-critical programs.

This position offers the opportunity to play a key role in scaling next-generation robotics deployments while helping shape operational processes, performance standards, and workforce development across multiple locations and projects.

Responsibilities

• Supervise teleoperation teams across multiple shifts
• Coordinate robot operations and deployment schedules
• Monitor operational KPIs and productivity
• Ensure compliance with safety and quality standards
• Escalate technical issues and coordinate resolution
• Train and mentor new teleoperators
• Support customer-facing robotics deployments
• Produce operational reports and performance summaries

Qualifications

• Previous experience in teleoperations, robotics operations, AV operations, drone operations, fleet management, or control-room environments
• Experience leading operational teams
• Strong troubleshooting and decision-making skills
• Excellent communication and reporting abilities