Senior Teleoperations Lead

TSMG; San Francisco (CA); On-site; USD 100,000 - 130,000; Full time

Job summary

Tsmg is seeking an experienced Senior Teleoperations Lead in San Francisco to oversee robotics operations teams. This role involves coordinating teleoperators, ensuring quality and safety, and serving as a point of contact between operations and engineering teams.

The ideal candidate has strong leadership skills and experience managing robotics and operational teams, along with a passion for emerging technologies. This position will play a crucial role in scaling robotics deployments and shaping operational processes across multiple projects.

Qualifications

• Experience in teleoperations, robotics operations, AV operations, or drone operations.
• Proven track record in leading operational teams.
• Strong decision-making and troubleshooting skills.

Responsibilities

• Supervise teleoperation teams across multiple shifts.
• Coordinate robot operations and deployment schedules.
• Monitor operational KPIs and productivity.
• Ensure compliance with safety and quality standards.
• Train and mentor new teleoperators.

Skills

Teleoperations experience

Robotics operations

Operational leadership

Troubleshooting skills

Communication skills

Job description

About the Role

We are seeking an experienced Senior Teleoperations Lead to oversee robotics operations teams supporting AI training, robotic testing, and commercial deployment programs.

In this role, you will be responsible for coordinating teleoperators, ensuring operational excellence, maintaining quality and safety standards, and serving as the primary point of contact between field operations, engineering teams, and client stakeholders.

The ideal candidate combines strong operational leadership with a passion for emerging technologies and has experience managing teams in robotics, autonomous systems, technical operations, control room environments, fleet operations, or other mission-critical programs.

This position offers the opportunity to play a key role in scaling next-generation robotics deployments while helping shape operational processes, performance standards, and workforce development across multiple locations and projects.

Responsibilities

• Supervise teleoperation teams across multiple shifts
• Coordinate robot operations and deployment schedules
• Monitor operational KPIs and productivity
• Ensure compliance with safety and quality standards
• Escalate technical issues and coordinate resolution
• Train and mentor new teleoperators
• Support customer-facing robotics deployments
• Produce operational reports and performance summaries

Qualifications

• Previous experience in teleoperations, robotics operations, AV operations, drone operations, fleet management, or control-room environments
• Experience leading operational teams
• Strong troubleshooting and decision-making skills
• Excellent communication and reporting abilities