Senior Teleoperations Lead

Tsmg; Cambridge (MA); On-site; USD 80,000 - 110,000; Full time

Job summary

Tsmg is seeking an experienced Senior Teleoperations Lead to manage robotics operations teams supporting AI training and robotic testing. You will ensure operational excellence and maintain safety standards while being the main contact for clients and engineering teams.

This role involves supervising teleoperations, coordinating deployments, and monitoring productivity metrics across various projects. Ideal candidates have robust operational leadership skills and a passion for emerging technologies, with experience in mission-critical environments.

Qualifications

• Previous experience in teleoperations, robotics, or AV operations.
• Experience in leading operational teams is essential.
• Strong troubleshooting and decision-making capabilities are required.

Responsibilities

• Supervise teleoperation teams across multiple shifts.
• Coordinate robot operations and deployment schedules.
• Monitor operational KPIs and productivity.
• Ensure compliance with safety and quality standards.

Skills

Operational leadership

Robotics operations

Troubleshooting

Communication

Job description

About the Role

We are seeking an experienced Senior Teleoperations Lead to oversee robotics operations teams supporting AI training, robotic testing, and commercial deployment programs.

In this role, you will be responsible for coordinating teleoperators, ensuring operational excellence, maintaining quality and safety standards, and serving as the primary point of contact between field operations, engineering teams, and client stakeholders.

The ideal candidate combines strong operational leadership with a passion for emerging technologies and has experience managing teams in robotics, autonomous systems, technical operations, control room environments, fleet operations, or other mission-critical programs.

This position offers the opportunity to play a key role in scaling next-generation robotics deployments while helping shape operational processes, performance standards, and workforce development across multiple locations and projects.

Responsibilities

• Supervise teleoperation teams across multiple shifts
• Coordinate robot operations and deployment schedules
• Monitor operational KPIs and productivity
• Ensure compliance with safety and quality standards
• Escalate technical issues and coordinate resolution
• Train and mentor new teleoperators
• Support customer-facing robotics deployments
• Produce operational reports and performance summaries

Qualifications

• Previous experience in teleoperations, robotics operations, AV operations, drone operations, fleet management, or control-room environments
• Experience leading operational teams
• Strong troubleshooting and decision-making skills
• Excellent communication and reporting abilities