Senior Teleoperations Lead

TSMG Holding; Cambridge (MA); On-site; USD 140,000 - 180,000; Full time

Job summary

TSMG Holding in Cambridge, MA seeks an experienced Senior Teleoperations Lead to oversee robotics operations teams supporting AI training, robotic testing, and deployment programs. You will coordinate teleoperators, manage schedules, monitor KPIs, and ensure safety and quality standards.

The role requires strong leadership, excellent communication, and the ability to mentor staff across shifts. You will serve as the primary liaison between field operations, engineering, and client stakeholders

Qualifications

• Experience in teleoperations, robotics operations, AV operations, drone operations, fleet management, or control‑room environments.
• Strong leadership and people management capabilities.
• Excellent communication and reporting skills.

Responsibilities

• Supervise teleoperation teams across multiple shifts
• Coordinate robot operations and deployment schedules
• Monitor operational KPIs and productivity
• Ensure compliance with safety and quality standards
• Escalate technical issues and coordinate resolution
• Train and mentor new teleoperators
• Support customer‑facing robotics deployments
• Produce operational reports and performance summaries

Skills

Leadership

Teleoperations

Robotics operations

Communication

Training & mentoring

Job description

About The Role

We are seeking an experienced Senior Teleoperations Lead to oversee robotics operations teams supporting AI training, robotic testing, and commercial deployment programs. In this role, you will be responsible for coordinating teleoperators, ensuring operational excellence, maintaining quality and safety standards, and serving as the primary point of contact between field operations, engineering teams, and client stakeholders. The ideal candidate combines strong operational leadership with a passion for emerging technologies and has experience managing teams in robotics, autonomous systems, technical operations, control room environments, fleet operations, or other mission‑critical programs. This position offers the opportunity to play a key role in scaling next‑generation robotics deployments while helping shape operational processes, performance standards, and workforce development across multiple locations and projects.

Responsibilities

• Supervise teleoperation teams across multiple shifts
• Coordinate robot operations and deployment schedules
• Monitor operational KPIs and productivity
• Ensure compliance with safety and quality standards
• Escalate technical issues and coordinate resolution
• Train and mentor new teleoperators
• Support customer‑facing robotics deployments
• Produce operational reports and performance summaries

Requirements

• Previous experience in teleoperations, robotics operations, AV operations, drone operations, fleet management, or control‑room environments
• Experience leading operational teams
• Strong troubleshooting and decision‑making skills
• Excellent communication and reporting abilities