Senior Telecommunications Systems Engineer

Hamilton County; Chattanooga (TN); Vor Ort; USD 65.000 - 90.000; Vollzeit

Zusammenfassung

Hamilton County is seeking a senior Telecommunications Specialist to provide high-level installation, programming, and maintenance for county departments. The role requires coordinating with multiple teams, configuring Cisco Call Manager, Unity Connection, and UCCX, and supporting end users with complex telecom systems.

The position emphasizes on-site work, ongoing training, and the management of billing and asset records.

Qualifikationen

• Requires a high school diploma and at least six years of telecommunications programming, support, and customer service experience with a computer-based training certification.
• Two years of project management experience or two years as Senior Telecommunications Specialist with Hamilton County.

Aufgaben

• Responds to requests for telephone repair and service; prepares service orders and invoices.
• Assists in installations with new/ upgraded systems; trains end users and admins; maintains procedures and manuals.
• Configures Cisco Call Manager, Unity Connection, and UCCX; configures voicemail boxes and call center schedules.
• Maintains documentation for devices; provides remote support and troubleshooting; handles billing inquiries.

Kenntnisse

Customer service

Communication

Team coordination

On-call readiness

Ausbildung

High school diploma + 6 yrs telecom exp + cert

Tools

Cisco Call Manager

Cisco Unity Connection

Cisco UCCX

Webex

Wireless device management

Jobbeschreibung

Hamilton County is seeking a senior Telecommunications Specialist to provide high-level installation, programming, and maintenance for county departments. The role requires coordinating with multiple teams, configuring Cisco Call Manager, Unity Connection, and UCCX, and supporting end users with complex telecom systems.

The position emphasizes on-site work, ongoing training, and the management of billing and asset records.