Senior Telecom Provisioning & TEM Analyst

RTX; Oregon; Híbrido; USD 70.000 - 90.000; Jornada completa

Descripción de la vacante

RTX Enterprise Services in Santa Isabel, Puerto Rico, is seeking a Telecom Sr. Analyst to coordinate carrier activities, manage circuit quotes, and ensure timely provisioning. This remote role requires US citizenship and allows offsite work with occasional site travel.

You will work with TEM, ServiceNow, and internal teams to maintain records, monitor orders, and support audits. A University degree with 2+ years telecom experience is required; preferred with DEM apps and telecom terminology

Formación

• University degree or equivalent experience.
• Minimum 2 years of prior relevant experience.
• Experience working with carriers and navigating carrier portals.

Responsabilidades

• Coordinate with carriers to obtain circuit quotes, submit orders, and track delivery timelines.
• Maintain accurate circuit information in carrier portals and internal systems.
• Process and monitor disconnect requests through completion.
• Partner with Telecom Provisioning team members to support telecom projects and business unit requirements.
• Use Telecom Expense Management (TEM) systems to validate telecom inventory and expenses; Communicate order status, timelines, and dependencies to internal stakeholders.
• Support troubleshooting of routine provisioning issues, coordinating with carriers and internal teams as needed.
• Maintain complete and accurate documentation to support compliance, audits, and internal standards.
• Provide regular updates into RTX tracking tools ServiceNow and M365 SharePoint.
• This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only.

Conocimientos

Carrier portals

Carriers experience

SharePoint

ServiceNow

Educación

University degree or equivalent experience

Descripción del empleo

RTX Enterprise Services in Santa Isabel, Puerto Rico, is seeking a Telecom Sr. Analyst to coordinate carrier activities, manage circuit quotes, and ensure timely provisioning. This remote role requires US citizenship and allows offsite work with occasional site travel.

You will work with TEM, ServiceNow, and internal teams to maintain records, monitor orders, and support audits. A University degree with 2+ years telecom experience is required; preferred with DEM apps and telecom terminology