Senior Telecom Expense Management & Cost Optimization Lead

FIS; Jacksonville (FL); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Innovative fintech

Inclusive culture

Development opportunities

Community involvement

Competitive benefits

Job summary

FIS is seeking a senior professional to shape strategic direction for telecom expense management in a complex enterprise. You will own budgeting, forecasting, invoice governance, contract compliance, and service optimization while driving cost reduction and improved service delivery across voice, data, wireless, and mobility.

The role combines strategic oversight with hands-on execution, requiring strong analytical skills, executive communication, and a track record of managing

Qualifications

• Bachelor’s degree in Finance, Accounting, Economics, Business, Computer Science, Telecommunications, or a related field preferred with 10+ years of telecom experience.
• Strong executive communication, analytical and organizational skills, plus advanced Excel capability.
• Experience with reporting and financial platforms such as PeopleSoft, ServiceNow, Tableau, or similar systems.
• Deep experience in invoice auditing, spend analysis, ROI analysis, and vendor management is strongly preferred.
• Experience with telecom expense management platforms, particularly Calero or VeraSMART, is a plus.

Responsibilities

• Provide strategic direction for enterprise TEM across voice, data, wireless and mobility services, including vendor relationships and contract oversight.
• Own complex billing operations and multimillion-dollar telecom budgets, including forecasting and spend optimization.
• Drive invoice accuracy, dispute resolution and payment governance to strengthen financial controls.
• Set expectations with carriers and TEM providers by monitoring SLAs and KPIs for service quality.
• Maintain visibility into telecom inventory, invoices, and service records for accurate reporting.
• Identify and implement cost-saving opportunities through spend analytics and business-case evaluations.
• Coordinate across internal stakeholders, suppliers, procurement, and cross-functional teams to resolve issues and manage risks.
• Deliver executive-ready reporting for budgets, vendor spend, procurement activity, and planning cycles.
• Operate in a high-volume, detail-oriented environment with strong business judgment and disciplined execution.

Skills

Executive communication

Analytical skills

Organizational skills

Advanced Excel

Financial analysis

Education

Bachelor's degree in Finance or related field

Tools

PeopleSoft

ServiceNow

Tableau

Calero

VeraSMART

Job description

FIS is seeking a senior professional to shape strategic direction for telecom expense management in a complex enterprise. You will own budgeting, forecasting, invoice governance, contract compliance, and service optimization while driving cost reduction and improved service delivery across voice, data, wireless, and mobility.

The role combines strategic oversight with hands-on execution, requiring strong analytical skills, executive communication, and a track record of managing