Senior Telecom Data Analyst

Strive Solutions; Chicago (IL); On-site; USD 80,000 - 110,000; Full time

Job summary

Strive Solutions in Chicago seeks a Senior Analyst to transform telecom and usage data into actionable insights that improve customer performance and communication services.

You will analyze network, voice, and data trends, build reports and dashboards, and translate findings into concrete recommendations for internal teams and business customers, while partnering with operations, sales, and support to drive reliability and cost optimization.

Qualifications

• Strong analytical skills with telecom/network and usage data experience.
• Ability to create actionable reporting and visualization (dashboards).
• Clear communication to translate findings into business recommendations.
• Collaborative mindset working across operations, sales, and customer support.
• Data-driven problem solving focused on performance and cost optimization.

Responsibilities

• Analyze network, voice, and data trends to identify service issues and performance drivers.
• Build reports and dashboards to communicate insights clearly.
• Translate analysis into recommendations for internal teams and business customers.
• Partner with operations, sales, and customer support to improve service reliability and customer outcomes.
• Optimize costs through data-driven analysis and support product and network decisions.
• Contribute to delivering reliable, scalable, high-quality business communication solutions.

Skills

Analytical skills

Dashboards

Communication

Collaboration

Cost optimization

Job description

Senior Analyst role focused on transforming telecom and usage data into actionable insights that enhance customer performance and communication services.

Key Responsibilities

• Analyze network, voice, and data trends to identify service issues and performance drivers.
• Build reports and dashboards to communicate insights clearly.
• Translate analysis into recommendations for internal teams and business customers.
• Partner with operations, sales, and customer support to improve service reliability and customer outcomes.
• Optimize costs through data-driven analysis and support product and network decisions.
• Contribute to delivering reliable, scalable, high-quality business communication solutions.

Qualifications & Skills

• Strong analytical skills with telecom/network and usage data experience.
• Ability to create actionable reporting and visualization (dashboards).
• Clear communication to translate findings into business recommendations.
• Collaborative mindset working across operations, sales, and customer support.
• Data-driven problem solving focused on performance and cost optimization.