Senior Technology Operations Lead

Tivity Health; United States; On-site; USD 97,000 - 135,000; Full time

Benefits offered by this job

Competitive salary

Bonus potential

Medical, dental, vision

401k with match

Generous PTO

gym membership

Job summary

Tivity Health is seeking a Senior Technology Operations Owner for its WholeHealth Living (WHL) technology team in the United States. The role bridges application administration, systems analysis, and project delivery to keep WHL applications stable and aligned with business needs, while serving as a backup to the Senior Systems Administrator.

You will analyze performance, collaborate across business, product, and technology teams, evaluate new features, and drive optimization initiatives,

Qualifications

• 5+ years’ experience in a similar role.
• Strong understanding of applications supporting claims management, utilization management, practitioner recruitment and network management.
• Familiarity with industry best practices, regulatory requirements (e.g., Medicare, CMS), and security standards.
• Demonstrated experience in technical project management, including requirements gathering, stakeholder communication, delivery oversight, and structured project practices.
• Ability to analyze complex systems and business processes and translate findings into practical, measurable improvements.

Responsibilities

• Serve as backup systems administrator for WHL applications, with emphasis on claims, utilization management, network management, and internal/external integrations.
• Support application stability, availability, performance, maintenance, upgrades, patching, and vendor release planning in coordination with the Sr. Systems Administrator.
• Provide application support, prioritize issues, manage internal tickets, and coordinate vendor cases through timely resolution.
• Document support processes and contribute to end-user training to improve adoption and proficiency.
• Lead and coordinate technology projects, including application upgrades, integrations, implementations, and process improvement initiatives.
• Define project scope, goals, timelines, deliverables, risks, issues, and dependencies in collaboration with stakeholders and leadership.
• Capture, validate, maintain, and track requirements to support successful delivery.
• Facilitate communication among technical teams, business stakeholders, leadership, and vendors, translating complex concepts into clear business terms.
• Track project progress, produce status updates, and report outcomes against defined success criteria.

Skills

Project management

Stakeholder communication

Agile methodologies

Regulatory compliance

Analytical thinking

Vendor management

Job description

Tivity Health is seeking a Senior Technology Operations Owner for its WholeHealth Living (WHL) technology team in the United States. The role bridges application administration, systems analysis, and project delivery to keep WHL applications stable and aligned with business needs, while serving as a backup to the Senior Systems Administrator.

You will analyze performance, collaborate across business, product, and technology teams, evaluate new features, and drive optimization initiatives,