Senior Technology Experience Program Lead

Boston University; Boston (MA); On-site; USD 120,000 - 130,000; Full time

Benefits offered by this job

13 paid holidays

Tuition assistance

Retirement plan

Paid time off and leave policy

Job summary

Boston University IS&T seeks a Senior Technology Experience Program Manager to lead strategic TEC initiatives that span multiple services, ensuring roadmaps and production readiness. You will manage complex projects, coordinate with service owners, architecture, and stakeholders to deliver on time and in scope.

The role demands disciplined leadership, extensive IT project experience in a large university setting, and the ability to translate requirements into practical technical solutions and

Qualifications

• Bachelor's degree or equivalent in information technology or related field.
• 7+ years of progressive experience in information technology or related field.
• Experience in requirements gathering, process analysis, and solution definition.
• Working knowledge of IT service management practices, including service design and transition to operations.
• Excellent written and verbal communication, including executive-level status reporting and roadmap presentations.
• Experience working with architects and engineers on solution design and integration planning.

Responsibilities

• Lead complex TEC projects from planning through completion, delivering on schedule, within scope, and to agreed quality standards.
• Maintain accurate service roadmaps and portfolio reporting to support TEC leadership planning, prioritization, and decision-making.
• Lead business and functional analysis, translating requirements and workflows into clear technical or process solutions.
• Partner with the Service Management Office to transition projects to operations with complete documentation and support readiness.
• Collaborate with service owners, enterprise architecture, technical teams, and University stakeholders on solution design and continuous service improvement.
• Work independently with sound judgment and accountability, escalating issues early with a recommended course of action.

Skills

Project leadership

Stakeholder communication

Requirements gathering

IT service management

Education

Bachelor's degree or equivalent in information technology or related field

7+ years IT experience or related field

Job description

Boston University IS&T seeks a Senior Technology Experience Program Manager to lead strategic TEC initiatives that span multiple services, ensuring roadmaps and production readiness. You will manage complex projects, coordinate with service owners, architecture, and stakeholders to deliver on time and in scope.

The role demands disciplined leadership, extensive IT project experience in a large university setting, and the ability to translate requirements into practical technical solutions and