Senior Technology Engineer: Reliability & DevOps

Socket.dev; Pennington (AL); On-site; USD 122,000 - 200,000; Full time

Job summary

Bank of America is seeking a Senior Technology Engineer to define and lead the engineering approach for complex features, delivering high-impact technology solutions and operational excellence. You will own service health, reliability, and performance while guiding incident resolution, automation, and governance practices.

The role requires leadership across teams, strong communication with executives, and the ability to mentor others while driving improvement across DevOps, monitoring, and

Qualifications

• Extensive experience in technology service delivery, technology support, site reliability, infrastructure operations, software engineering, or a related discipline.
• Demonstrated leadership of complex, business-critical services in a large-scale or regulated environment.
• Strong knowledge of incident, problem, change, release, capacity, availability, and service-level management.

Responsibilities

• Lead end-to-end service delivery and production support for a portfolio of applications, platforms, and infrastructure services.
• Manage service health through availability, reliability, resiliency, capacity, performance, and operational-risk measures.
• Act as the senior escalation point for high-priority incidents, coordinating triage, stakeholder communications, recovery, and post-incident review.
• Drive root-cause analysis and ensure corrective and preventive actions are completed and sustained.
• Lead incident, problem, change, release, defect, and service-review activities in alignment with established controls.
• Define and improve monitoring, alerting, dashboards, runbooks, support models, and operational-readiness requirements.
• Partner with engineering, architecture, cybersecurity, risk, and business teams to design supportable and resilient technology solutions.
• Promote automation, continuous integration and delivery, observability, and other DevOps practices that reduce manual effort and operational risk.
• Assess production impacts of planned changes and releases, identify dependencies, and coordinate implementation and validation activities.
• Maintain compliance with access, audit, security, regulatory, and administrative requirements; support evidence collection and control reviews.
• Track service-level objectives, key performance indicators, risks, dependencies, and improvement commitments; communicate status to senior stakeholders.
• Mentor team members, provide technical direction, support interviewing and onboarding, and foster a culture of accountability and continuous learning.
• Coordinate internal teams and external vendors to deliver timely, high-quality service outcomes.

Skills

Automation

Influence

Result Orientation

Stakeholder Management

Technical Strategy Development

Application Development

Architecture

Business Acumen

Risk Management

Solution Design

Agile Practices

Analytical Thinking

Collaboration

Data Management

Solution Delivery Process

Education

Bachelor’s degree in computer science, information technology, engineering, or a related field

Tools

ServiceNow

Jira

Splunk

Dynatrace

GitHub

Jenkins

Job description

Bank of America is seeking a Senior Technology Engineer to define and lead the engineering approach for complex features, delivering high-impact technology solutions and operational excellence. You will own service health, reliability, and performance while guiding incident resolution, automation, and governance practices.

The role requires leadership across teams, strong communication with executives, and the ability to mentor others while driving improvement across DevOps, monitoring, and