Senior Technician - Service

Paladin Technologies; Austin (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Senior Technician - Service, where you will collaborate with a dedicated Client Services Team to deliver exceptional customer experiences. This role involves a mix of technical expertise and strong communication skills, ensuring that service requests are handled efficiently. You'll be responsible for troubleshooting electronic systems, coordinating resources, and maintaining a clean and safe work environment. With opportunities for professional growth and a robust benefits package, this position is perfect for those looking to advance their careers in a dynamic industry.

Benefits

Medical insurance

Dental insurance

Vision insurance

401k matching

Paid time off

Paid sick leave

Training and certification opportunities

Qualifications

• Experience with access control, intrusion, and CCTV systems.
• Ability to perform under pressure and troubleshoot effectively.

Responsibilities

• Coordinate service tickets and manage resources effectively.
• Perform service work professionally and maintain job site cleanliness.

Skills

Troubleshooting electronic systems

Communication skills

Teamwork

Customer service

Education

5 - 6 years of experience as a Service Technician

Lenel OnGaurd Certification

Tools

Power tools

Access Control Systems

Video Surveillance Systems

Job description

The Senior Technician - Service Collaborates with the Client Services Team to schedule anddispatch to customer sites for break/fix requests, preventative maintenance as well as small move, add, and change (MAC) work. Responsible for documentation & reporting of findings & solutions for each service job performed.Strong communicationskills & discipline, internally and externally, arenecessary to be successful at providing an excellent customer experience. Collaboration with the Client Services Team is vital and critical to the success of this position.

Roles & Responsibilities:

• Review service ticket requirements and plan how to perform it
• Coordinate equipment & company vehicle resources as required to effectively manage service tickets
• Review, modify and red line job documentation for assigned tickets when applicable
• Perform service work in a professional manner and in accordance with company established best practices
• Maintain a professional appearance and attitude
• Maintain a clean and orderly jobsite
• Adhere to all applicable safety rules and regulations
• Review materials options and verify count accuracy
• Facilitate the delivery of staged materials to the jobsite
• Communicate & coordinate with the Client Services Team regarding schedule, open items, & job status
• Communicate with the Client Services Team on the needed job components and materials
• Commissioning of trade specific systems including, but not limited to:
• Device & cable testing
• System functionality testing
• System settings/configurations
• Firmware updates
• User acceptance testing
• System documentation
• Occasional light travel may be required
• This position requires on-call shift work
• Work at required heights utilizing ladders, scaffolding, lifts, or other.
• Work in confined spaces as necessary.

Required Qualifications:

• Minimum; 5 - 6 years of work experience as a Service Technician with asecurity integrator with manufacturer certifications
• Industry experience working with access control, intrusion and CCTV
• Must carry a current Lenel OnGaurd Certification
• Valid US driver's license with acceptable record
• Ability to pass pre-employment screening

Preferred Qualifications:

• Video Surveillance: Avigilon, Hanwha, Genetec, Milestone, Exacq, Honeywell, Bosch, Axis
• Access Control: LenelS2, AMAG, Avigilon, Genetec, Honeywell, Open Path, Lenel, RS2, Software House, Hirsch
• Intrusion: DMP, Honeywell, Bosch
• Intercom: Aiphone, Viking
• Work experience in the financial market of banks
• Engineering or estimating skills
• Knowledge of how to program systems

Demonstrated Professional Competencies

• Ability to troubleshoot electronic systems and find solutions
• Ability touse sound judgment and perform under pressure
• Ability to operate as part of a team
• Great written and verbal communication
• Goodtroubleshooting skills, exceptional customer service
• Positive attitude

Compensation:$35ph - $42ph DOE

PHYSICAL DEMANDS:
In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job.

• While performing the duties of this job, the employee is regularly required to stand, climb, walk, sit, push, pull, squat, crawl, and stoop. The employee is regularly required to use hands to finger, handle, feel objects, and type on keyboard; reach with hands and arms; talk and hear. Specific vision abilities required by the job include close vision, distance vision, depth perception, and the ability to adjust focus. The use of power tools will be required to effectively perform this position. The employee must occasionally lift and/or move up to 50 pounds and may be required to work at heights over 1.8m.

Working Conditions

In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job.

• While performing the duties of this job, the employee will be exposed to outdoor weather conditions, work on job sites, may be required to travel to and from job site locations, may work in a typical office environment, and is occasionally exposed to construction equipment. The noise level in the work environment is usually moderate. Confined space entry may be required. High work may be required.

Benefits

Paladin Technologies offers a strong compensation package including medical, dental, and vision insurance, company paid life insurance, 401k matching, PTO and paid sick leave,training and certification opportunities, and more.

Company Info:

Paladin Technologies is a premier North American complex systems integrator for building technology solutions, including IP security, alarms & monitoring, audio visual, low-voltage infrastructure, and networking. As a leader in the design, deployment, optimization, management, and maintenance of communication and digital networks, Paladin can meet the needs of clients on a national scale, while providing local support. Our team is the best in the industry, with manufacturer trained technicians, PMP-certified project managers, CTS- and RCDD-certified design engineers, coordinators, and administrative resources.

Paladin has offices coast to coast across the United Stated and Canada, and nearly 1,600 talented and committed professionals dedicated to custom-crafting and installing technology solutions for clients requiring Integrated Security, Network Infrastructure, Audio Visual, Fiber Optics/OSP, Structured Cabling, and more. We are always at the forefront of the changing technology landscape, and through continued training, complex client projects, and company support, we provide our colleagues with exciting challenges and a rewarding career as Paladin continues to grow.

This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Equal Opportunity Employer, including disability & veterans, or any other characteristic protected by law. If you need accommodation for any part of the application process, please send an email or call 1-855-296-3199 to speak with Human Resources and let us know the nature of your request.

We thank you for your application, however only those selected for an interview will be contacted.